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HSBC Group
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42 HSBC Group Jobs
Universal Banker
1-5 years
Bangalore / Bengaluru
1 vacancy
Universal Banker
HSBC Group
posted 1d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
In line with the TCF principles the organization has changed its approach from mere transaction processing outlets to need based sales
The PSE would be responsible for implementing TCF principles in his day to day dealing with the customers
The major function of this role is to ensure effective delivery of branch customer interface functions in the front office and teller areas in order to achieve a high level of customer satisfaction along with operational efficiency
The PSE would be responsible for implementing TCF principles in his day to day dealing with the customers
The major function of this role is to ensure effective delivery of branch customer interface functions in the front office and teller areas in order to achieve a high level of customer satisfaction along with operational efficiency
Principal Responsibilities
Contributes to improving productivity in the branch
Branch hygiene standards
Establish mutual respect and trust in dealing with others
Adherence to overall operational standards set by the bank
Comply with the applicable laws, regulations, Group and local guidelines related to Sanctions and AML policy of HSBC while undertaking various day to day operations
Remain alert and promptly report to the Sanctions Officer/ INM FCC office/ Line manager ( As applicable and required by the AML and sanction Policy) if a customer is found to be engaging in sanction evasion activities or violations of AML policy or any other related procedures
Understand the legal responsibility to be vigilant for unusual activity and reporting of the unusual activities
Support the Country or Regional FCC AML Office/ AML Investigations by providing additional information when required
Responsible for attending and successfully completing the AML and Sanctions related assigned training in the mandated timeframe
Understanding the consequences of failing to attend or successfully complete the training as mandated by the AML Education Lead FCC;
Requesting additional AML training that you deem necessary or appropriate to perform your jobs through your entity manager
Demonstrate an understanding of PEP acceptance, prohibition, CDD & EDD guidelines in order to ensure that the INM RBWM is fully compliant with the PEP LoBP
Understand the relatively high reputational risk that arises from any perceived weaknesses in controls in respect of substantial cash deposits or withdrawals activity, wire transfer, monetary instruments and pouch and mail
To be aware and Identify high risk indicators for various products and Services offered by INM RBWM example Cash, insurance, credit cards products etc
Ensure that all records are obtained in respect of INM RBWM customers or New to bank customer for any products and services provided by HSBC are as per the process laid down
Must ensure that the prescribed process is being followed while dealing with non HSBC customers request for monetary instruments and wire transfers
Ensure Adherence to the regulatory guidelines and internal AML & Sanction Policy of HSBC, which includes pouch and mail, monetary instruments, cash services and payment transparency Line of Business Procedures
To be aware of AML risk posed by pouch and mail, Monetary instruments, cash services and wire transfer services and should undergo the mandatory training for the same
Necessary remediation steps needs to be undertaken in case if there is any breach or non-adherence to the policy laid down in the LoBP
Must undertake necessary due diligence to ensure that the nature of the transaction is in sync with the customer profile , else raise it to line manager for further clarification
The staff must be aware of the scope of services of various products and services that are offered and those which are prohibited because of the guidelines laid down in the line of Business procedures and must ensure the same is communicated to customer in a effective and polite manner
Ensure adequate due diligence is undertaken by the Individual/team to ensure that the nature of the various transactions of wire transfer, cash services, monetary instruments are in sync with customer profile
Requirements
Education Qualifications / Certifications and Requirements :
Any degree or Post graduation
Preferably Certification on FEDAI OR AMFI
Experience Required :
Minimum 1 year of banking service experience and cross sales
Has exceptional and updated knowledge of Banking products, systems and processes
Skills Required :
Excellent problem-solving skills along with internal stakeholder management
Demonstrated strategic ability to connect customer s goal to HSBC s goals while maintaining credibility with the customer and internal partners and stakeholders
High levels of self-motivation, Negotiation and time management skills
Strong Microsoft Word, PowerPoint, Excel skills
Employment Type: Full Time, Permanent
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(based on 313 HSBC Group interviews)
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Company Website
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Recruitment Consultant
27%
19%
15%
9%
4%
4%
22% candidates got the interview through other sources.
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What people at HSBC Group are saying
Rating based on 5 Universal Banker
reviews
Anonymous · Operations
in Pune
Likes
Overall good experience in HSBC work life balance employee fraindly work environment, good training for new joiner, operation process is also good,
Dislikes
All good nothing to dislike
Read 5 reviewsUniversal Banker salary at HSBC Group
reported by
14
employees
with 1-15
years exp.
₹4
L/yr - ₹14.4
L/yr
17%
more
than the average Universal Banker Salary in India
View more details
What HSBC Group employees are saying about work life
based on 4.5k employees
Flexible timing
Monday to Friday
No travel
Day Shift
HSBC Group Benefits
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