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Associate Relationship Manager
Standard Chartered
posted 7d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
RELATIONSHIP MANAGEMENT
- Build and deepen relationships with existing Prime Customers to achieve increase in share of wallet and revenues.
- Provide professional customer service to achieve a high percentage of customer satisfaction and retention.
- Manage the portfolio to de-risk against attrition and achieve stability of book.
- Have complete knowledge of the customer base in terms of the profile, demographics & psychographics and assets in the Bank and in other places.
- Serve as the one-point contact to the high affluent net worth customers of the Bank.
SALES
- Generate new business to achieve defined targets in terms of no. of customers, volumes and revenue for the segment
- Achieve the targets set in terms of product mix
- Induction of all new customers brought in by Self, Branches & Direct Sales team.
- Achieve best in class productivity to maximize the efficacy of the sales process.
- Achieve the budgeted cross sell targets.
- Aggressive Sales call plans to acquire large prospective customers through referrals.
- Ensure coverage of customer base in accordance with the approved contact plans.
- Coordinate customer events for the cluster along with the product team
SALES MIS
- Update & maintain all Sales MIS (Calls, Prospects, Attritions, Business done, etc.)
- Maintain and update customer information on WMS
SERVICE
- NPS & Customer management
- Ensure that NPS is at least in second quartile as compared to peers
- Use the online CMP system diligently and achieve > 75% of their require customer contact each month
RISK MANAGEMENT & COMPLIANCE
- Ensure full awareness of all policies and procedures issued in relation to money laundering prevention and KYC.
- Ensure compliance with the above policies on an ongoing basis and reported any suspicious transaction immediately to the supervising officer.
- Ensure full awareness of all policies relating to operational risk, sales processes, mis selling, etc. and comply with the same
- Read, understand and comply with all provisions of the Group Code of Conduct.
Skills and Experience
- Addressing Customer Needs
- Anti-money Laundering Policies and Procedures
- Customer Retention
- Sales Proposals and Presentations
- Portfolio Management for Retail Bank
Qualifications
- Graduate/ Post Graduate, consistent academic career
- Extensive sales experience (2 to 5 years)
- Sales focused and highly target oriented
- Able to pick up new concepts quickly
- Able and excited about going out to meet new customers
- Competitive awareness & benchmarking
- Excellent communication, interpersonal & relationship building skills
- Banking knowledge
- Management Information Skills
- Good Interpersonal Skills
- Customer and Service Orientation
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Associate Relationship Manager roles with real interview advice
People are getting interviews at Standard Chartered through
People are getting interviews through
(based on 173 Standard Chartered interviews)
Job Portal
Referral
Campus Placement
Company Website
Walkin
Recruitment Consultant
25%
23%
9%
7%
6%
6%
24% candidates got the interview through other sources.
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Confidence
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High Confidence means the data is based on a large number of responses received from the candidates.
What people at Standard Chartered are saying
Rating based on 10 Associate Relationship Manager
reviews
Anonymous · Banking Operations
in Bengaluru
Likes
Standard Chartered is an employee friendly company.
Dislikes
The people who are in the organisation from last 2 or 3 decade doesn’t want to promote new ideas and encourage new people
Read 10 reviewsAssociate Relationship Manager salary at Standard Chartered
reported by
85
employees
with 3-15
years exp.
₹3.1
L/yr - ₹12
L/yr
58%
more
than the average Associate Relationship Manager Salary in India
View more details
What Standard Chartered employees are saying about work life
based on 4.3k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Standard Chartered Benefits
Submitted by Company
Time-off Being part of an inclusive culture Support for wellbeing challenges Proactive wellbeing support Flexible working
Submitted by Employees
View more benefits 
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