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based on 4.3k Reviews

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254 Standard Chartered Jobs

Associate Relationship Manager

1-4 years

Jalandhar

1 vacancy

Associate Relationship Manager

Standard Chartered

posted 5hr ago

Job Role Insights

Flexible timing

Job Description

Servicing primarily walk-in customers to fulfill the specific transactional requirements of the customer through high quality customer service while increasing product penetration through cross sell and achieving allocated portfolio and revenue targets.
 
Key Responsibilities
  • Maximize sales performance to achieve given revenue targets (self and branch) through liability products [Current /Savings /Term deposits], wealth management products and asset related products (secured, unsecured)
  • Generate new business via sales promotions, out-marketing calls and presentations and in-branch contacts
  • Participate actively in branch sales planning to generate action plans for meeting targets
  • He/She is aware of bank s Mis-selling Sales Policies and ensure adherence all the times.
  • Ensure high level of customer service in the Branch. Manage difficult customer situations
  • Ensure compliance with internal and external guidelines and ensure minimal comments in audits and other inspections
  • Ensure transactions are processed with a high level of accuracy and commitment in order to satisfy customer needs
  • Ensure validity and completeness of transactions processed and ensure concessions relative to exchange rate, fees, charges etc. are authorized/ overridden by appropriate authorities
  • Ensure adherence to laid down processes, facilitate first time resolution. Minimize rejections and customer complaints
  • Monitor customer satisfaction survey ratings, net promoter score or any other survey/ feedback ratings taken from customers and ensure continuous improvement if below bench-mark, sustain and better quality service
  • Take responsibility for general reconciliation and control activities
  • Find ways to improve operational efficiency and control costs to meet cost budgets
  • Be multi-skilled to handle all kinds of transactions and services in the bank
  • Manage growth and attrition of the base, facilitate customer up-streaming. Improve product per customer
  • Ensure he/ she is fully aware of all the policies and procedures issued in relation to ORMA, Group Code of Conduct, KYC/CDD/EDD Money laundering prevention. He/she must ensure compliance with these policies and procedures on an ongoing basis. Any suspicious transaction must immediately be reported to the supervising officer.
  • Premises management in areas of merchandising, housekeeping as well as store management. Branch upkeep and maintenance

Responsible for health and safety for all. As part of the Health and Safety guidelines you should:

  • Take reasonable care for the health and safety of co-workers and those who may be affected by your actions or your omissions; Co-operate with Management to support and promote Health and safety in the workplace;
  • Ensure that your actions do not put others at risk; Work in a healthy and safe manner;
  • Encourage others to work in a healthy and safe manner;
  • Report all accidents and incidents and bring to the attention of the management any hazard in the workplace
Skills and Experience
  • Banking Knowledge
  • Strong Communication Skills
  • Customer orientation and sales focus
  • Diligent and Punctual
  • Customer orientation and sales focus
  • Good interpersonal skills
Qualifications
  • Graduate/ Post Graduate
  • Anywhere between 1 - 4 years of overall experience
  • Banking knowledge, understanding of front and back office processes and procedures
  • Good Interpersonal Skills
  • Strong Communication Skills
  • Team-playing ability
  • Customer Orientation and sales Focus

Employment Type: Full Time, Permanent

Read full job description

Prepare for Associate Relationship Manager roles with real interview advice

People are getting interviews at Standard Chartered through

(based on 173 Standard Chartered interviews)
Job Portal
Referral
Campus Placement
Company Website
Walkin
Recruitment Consultant
25%
23%
9%
7%
6%
6%
24% candidates got the interview through other sources.
High Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.

What people at Standard Chartered are saying

4.2
 Rating based on 10 Associate Relationship Manager reviews

Likes

Standard Chartered is an employee friendly company.

Dislikes

The people who are in the organisation from last 2 or 3 decade doesn’t want to promote new ideas and encourage new people

Read 10 reviews

Associate Relationship Manager salary at Standard Chartered

reported by 85 employees with 3-15 years exp.
₹3.1 L/yr - ₹12 L/yr
58% more than the average Associate Relationship Manager Salary in India
View more details

What Standard Chartered employees are saying about work life

based on 4.3k employees
62%
71%
61%
91%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Standard Chartered Benefits

Submitted by Company
Time-off
Being part of an inclusive culture
Support for wellbeing challenges
Proactive wellbeing support
Flexible working
Submitted by Employees
Health Insurance
Cafeteria
Work From Home
Free Transport
Job Training
Soft Skill Training +6 more
View more benefits

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