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Engaged Employer

Standard Chartered

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3.8

based on 4.3k Reviews

272 Standard Chartered Jobs

Associate Relationship Manager

Standard Chartered Bank Ltd

3.8

based on 4.3k Reviews

2-5 years

Hyderabad / Secunderabad

1 vacancy

Associate Relationship Manager

Standard Chartered

posted 8d ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Biochemistry Relationship Management Anti Money Laundering Risk Management Portfolio Management

+ 4 more

Job Description

RELATIONSHIP MANAGEMENT

Build and deepen relationships with existing Prime Customers to achieve increase in share of wallet and revenues.
Provide professional customer service to achieve a high percentage of customer satisfaction and retention.
Manage the portfolio to de-risk against attrition and achieve stability of book.
Have complete knowledge of the customer base in terms of the profile, demographics & psychographics and assets in the Bank and in other places.
Serve as the one-point contact to the high affluent net worth customers of the Bank.

SALES

Generate new business to achieve defined targets in terms of no. of customers, volumes and revenue for the segment
Achieve the targets set in terms of product mix
Induction of all new customers brought in by Self, Branches & Direct Sales team.
Achieve best in class productivity to maximize the efficacy of the sales process.
Achieve the budgeted cross sell targets.
Aggressive Sales call plans to acquire large prospective customers through referrals.
Ensure coverage of customer base in accordance with the approved contact plans.
Coordinate customer events for the cluster along with the product team

SALES MIS

Update & maintain all Sales MIS (Calls, Prospects, Attritions, Business done, etc.)
Maintain and update customer information on WMS

SERVICE

NPS & Customer management
Ensure that NPS is at least in second quartile as compared to peers
Use the online CMP system diligently and achieve > 75% of their require customer contact each month

RISK MANAGEMENT & COMPLIANCE

Ensure full awareness of all policies and procedures issued in relation to money laundering prevention and KYC.
Ensure compliance with the above policies on an ongoing basis and reported any suspicious transaction immediately to the supervising officer.
Ensure full awareness of all policies relating to operational risk, sales processes, mis selling, etc. and comply with the same Read, understand and comply with all provisions of the Group Code of Conduct

Regulatory & Business Conduct

Display exemplary conduct and live by the Group s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Lead the team to achieve the outcomes set out in the Bank s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Serve as a Director of the Board
Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent)

Skills and Experience

Addressing Customer Needs
Anti-money Laundering Policies and Procedures
Cross-Selling
Customer Retention
Sales Proposals and Presentations
Portfolio Management for Retail Bank

Qualifications

Graduate/ Post Graduate, consistent academic career
Extensive sales experience (2 to 5 years)
Sales focused and highly target oriented
Able to pick up new concepts quickly
Able and excited about going out to meet new customers
Competitive awareness & benchmarking
Excellent communication, interpersonal & relationship building skills
Banking knowledge
Management Information Skills
Good Interpersonal Skills
Customer and Service Orientation

Employment Type: Full Time, Permanent

Read full job description

Prepare for Associate Relationship Manager roles with real interview advice

People are getting interviews at Standard Chartered through

(based on 173 Standard Chartered interviews)

Job Portal

Referral

Campus Placement

Company Website

Walkin

Recruitment Consultant

25%

23%

24% candidates got the interview through other sources.

High Confidence

What people at Standard Chartered are saying

4.2

Rating based on 10 Associate Relationship Manager reviews

Anonymous · Banking Operations in Bengaluru

Likes

Standard Chartered is an employee friendly company.

Dislikes

The people who are in the organisation from last 2 or 3 decade doesn’t want to promote new ideas and encourage new people

Read 10 reviews