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4.1

based on 94 Reviews

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49 SmartQ - Bottle Lab Technologies Jobs

Senior Operation Executive

2-5 years

Chennai

1 vacancy

Senior Operation Executive

SmartQ - Bottle Lab Technologies

posted 3mon ago

Job Description

As a Senior Operation Executive at SmartQ, your primary goal will be to take responsibility for managing and optimizing the day-to-day operations to ensure efficiency, quality, and alignment with the overall strategic goals of the organization. In addition, you must be adept at strategic planning, team leadership, and problem-solving to navigate the complexities of operational management.
Roles and responsibilities
  • By guiding associates and promoting the utilization of the digitized platform, communicate the benefits and convenience of the SmartQ ordering APP, including associated offers.
  • Drive the adoption process by assisting associates in downloading and using the App, providing training, and supporting those without the App to order and pay through various payment wallets.
  • Engage daily with food partners to update menu items, coordinate with the tech team to reflect changes on the App, and ensure timely push notifications and banner displays.
  • Conduct Cafe LENS and hygiene checklists, perform hourly governance checks on LENS, and address issues while reporting incidents, accidents, and near misses to the reporting manager.
  • Foster a positive work culture and ensure timely, high-quality service. Gather feedback from employees and clients at cafeterias regularly.
  • Ensure compliance with company and statutory requirements for displays, counters, and service areas. Oversee cafeteria counters to ensure adherence to laid-out OSPs (Operating Standard Procedures).
  • Inspect work areas during and after use, ensuring proper waste disposal. Maintain Health, Safety, and Environment (HSE) and temperature records, reporting any variances.
  • Ensure equipment operates according to Equipment Safety Work Procedures (ESWP) and report any downtime to relevant departments.
  • The candidate will be required to work six days a week
  • SmartQ will provide travel reimbursements as per the travel policy
Qualifications:
  • Passionate about providing top-notch service to both clients and employees. Possess strong communication skills in both English and the local language, ensuring a positive and excellent experience for all with a positive attitude.
  • Tech-savvy with basic computer knowledge, a passionate learner, and characterized by honesty and integrity.
  • A team player with the ability to lead and manage food partner employees, demonstrating self-motivation to take initiative.
  • A graduate with a preference for holding a minimum craft course certification in Hospitality.
  • Requires a minimum of 2 years of relevant experience.

Employment Type: Full Time, Permanent

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People are getting interviews at SmartQ - Bottle Lab Technologies through

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Walkin
25%
17%
17%
8%
8%
25% candidates got the interview through other sources.
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What people at SmartQ - Bottle Lab Technologies are saying

3.9
 Rating based on 13 Senior Executive Operations reviews

Likes

Found a few good managers , who were really into helping me grow in my professional and personal life .

Dislikes

Very toxic work culture, very bad management, you work lie dogs for them in return you won't get any benefits

Read 13 reviews

Senior Executive Operations salary at SmartQ - Bottle Lab Technologies

reported by 52 employees
₹2.9 L/yr - ₹4.4 L/yr
13% less than the average Senior Executive Operations Salary in India
View more details

What SmartQ - Bottle Lab Technologies employees are saying about work life

based on 95 employees
83%
85%
42%
100%
Flexible timing
Monday to Friday
Within city
Day Shift
View more insights

SmartQ - Bottle Lab Technologies Benefits

Submitted by Company
FOP
Work From Home
Team Outings
Education Assistance
Soft Skill Training
Health Insurance +6 more
Submitted by Employees
Job Training
Health Insurance
Soft Skill Training
Work From Home
Team Outings
Free Food +6 more
View more benefits

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