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SmartQ - Bottle Lab Technologies

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4.0

based on 94 Reviews

50 SmartQ - Bottle Lab Technologies Jobs

Customer sucess manager

Bottle Lab Technologies Pvt. Ltd (SmartQ)

4.0

based on 94 Reviews

1-4 years

Bangalore / Bengaluru

1 vacancy

Customer sucess manager

SmartQ - Bottle Lab Technologies

posted 2d ago

Job Role Insights

Flexible timing

Key skills for the job

Data Analysis Customer Support Analytical Chemistry Key Account Management Customer Relationship Customer Retention

+ 1 more

Job Description

The Customer Success Manager is responsible for building and maintaining strong client relationships, understanding their technical needs, and providing expert guidance. They offer technical support to clients, helping resolve challenges and optimize product usage. The role involves leading client onboarding, providing training, and gathering feedback for product improvements. The manager collaborates with sales and product teams to develop strategies for client growth, renewals, and upselling opportunities.The Customer Success Manager is responsible for building and maintaining strong client relationships, understanding their technical needs, and providing expert guidance. They offer technical support to clients, helping resolve challenges and optimize product usage. The role involves leading client onboarding, providing training, and gathering feedback for product improvements. The manager collaborates with sales and product teams to develop strategies for client growth, renewals, and upselling opportunities.

Key Responsibilities:

Client Relationship Management : Build and maintain strong relationships with technical clients, understanding their needs, objectives, and technical requirements.
Technical Expertise : Possess in-depth knowledge of the companys products, services, and technology solutions to effectively address client concerns and provide guidance.
Technical Support : Offer technical guidance and assistance to clients, helping them overcome technical challenges and optimize their use of products or services.
Onboarding and Training : Lead clients through the onboarding process, ensuring they understand how to effectively use the technology, providing training sessions, and assisting with integrations.
Product Feedback : Gather feedback from clients about product or service functionality and performance to relay it to the development and product teams for improvement.
Account Planning : Collaborate with sales and product teams to create account plans and strategies for clients long-term success and growth.
Issue Resolution : Address and resolve technical issues and escalate them as needed, maintaining clear communication with clients.
Renewals and Upselling : Work on renewing client contracts and identifying opportunities for upselling additional products or services.
Data Analysis : Analyze client data to identify trends, potential issues, or areas for improvement, and provide data-driven recommendations.
Documentation: Maintain records and documentation of client interactions, issues, and resolutions.

Qualifications:

Bachelors degree in a relevant field (business, marketing, or a related discipline).
Proven experience in customer success or account management.
Strong communication, interpersonal, and problem-solving skills.
Ability to understand and communicate technical information.
Proficiency in understanding product and software and customer support process.
Results-oriented and dedicated to achieving customer satisfaction and retention.

Key Competencies:

Customer-focused mindset. Ability to multitask and manage multiple client relationships simultaneously.
Exceptional relationship-building skills. Problem-solving and critical thinking.
Strong communication and presentation skills. Analytical and data driven.