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8 Rezolve Jobs
Customer Sucess Manager
Rezolve
posted 6mon ago
Job Role Insights
Key skills for the job
Job Description
Analyse business requirement and configure them in the product using Bot studio with in given time frame.
- Ensuring a quality output to onshore CSM team by thoroughly reviewing the work done by self. Will have to act as QA for there own requests.
- Providing daily updates over call/team channel to CSM and maintaining correct status of tickets.
- Coordinating with in teams for getting the requirement deleivered.
- Acting as a spoc for the project assigned and owning the complete delivery of it.
- Analyse client reported issues and fix/route them with complete details.
- Prepare user stories, by considering current system limitations, review and accepting the stories.
- Work closely with onshore CSM team for understanding requrement and provide solutions/workaround.
- Going in calls with customer for working sessions to get more insights about issues/requirement.
- Ready to work long/odd hours to fix critical issues and important deliveries.
- Should be flexible to work in evening shifts.
- Analysis of Reset API for various ITSM/HRMS product in market for integration.
- Study documents of products/service used for the implementation like QnA maker/Sharepoint/Adaptive Cards.IO
- Knowledge of Agile Process.
- Knowledge of ITSM/HRMS or any functional domain.
- API Analysis.
- Basic Knowledge of Azure.
- Knowledge of workflow tools coggle/ ms visio.
Employment Type: Full Time, Permanent
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