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8 Rezolve Jobs
Senior Solution Consultant
Rezolve
posted 1mon ago
Job Role Insights
Key skills for the job
Job Description
- Gain deep knowledge of the companys product offerings to serve as a subject matter expert.
- Consult with clients to understand their business processes and how the product can address their challenges.
- Provide guidance on product features and best practices to achieve desired outcomes.
- Study documents of products/services used for implementation, such as QnA Maker, SharePoint, and Adaptive Cards.IO.
- Design solutions leveraging the product s capabilities to meet specific client requirements.
- Customize and configure the product to align with client operational needs, ensuring seamless integration.
- Analyze business requirements and configure them using Bot Studio (in-house low-code platform) within given timeframes.
- Work closely with the onshore CSM team to understand requirements and provide solutions/workarounds.
- Analyze REST APIs for various ITSM/HRMS products in the market for integration.
- Configure customer requirements related to ticketing systems using the Service Catalog (in-house product).
- Serve as a point of contact for the CSM team/customers and the product development team, sharing feedback and identifying areas for improvement.
- Prepare user stories considering current system limitations, and review and accept stories.
- Participate in product roadmap discussions, offering insights based on client experiences and market trends.
- Collaborate with internal teams to influence product development aligned with client needs and market demands.
- Provide daily updates via calls/team channels to the CSM team, maintaining accurate ticket statuses.
- Manage multiple client projects simultaneously, ensuring timely and within-scope delivery.
- Act as the SPOC for assigned projects, owning complete delivery.
- Monitor project progress, identify potential risks, and implement mitigation strategies.
- Join customer calls for working sessions to gain insights into issues/requirements.
- Be ready to work long/odd hours for critical issues and important deliveries.
- Be flexible to work in EST hours.
4 7 years
Skill Set - Knowledge of Agile processes.
- Knowledge of ITSM/HRMS or any functional domain.
- API analysis.
- Strong analytical and problem-solving skills.
- Good communication skills.
- Basic knowledge of Azure.
- Knowledge of SQL queries and relationships.
- Familiarity with Generative AI concepts and prompt engineering.
- Experience using low-code platforms for flow configuration and integration.
BTech/BE/BCA/MCA/BSc IT/BSc/Diploma in IT
Apply Now
Rezolve.ai is a Generative AI-powered modern Employee Service Desk that brings instant employee support within Microsoft Teams, reducing enterprise friction and enhancing the employee experience.
Employment Type: Full Time, Permanent
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