Operation Manager

 

Purpose of the Job

As a Franchise Operation Manager, you will be responsible for overseeing and managing the operations of a franchise business. You will work closely with franchisees to ensure that they are following brand standards, meeting operational goals, and delivering exceptional customer experiences. Your role will involve a combination of strategic planning, operational support, training, and performance management.

 

Primary

Secondary

• Assist in performance appraisals and feedback.
• Implement solutions for franchise issues. Provide conflict resolution training to teams.
• Address skill gaps and performance issues. Aid in developing and delivering training programs.
• Work with marketing, finance, and sales alignment.
• Manage franchise renewals and support development.
• Be the main point of contact between franchisees and the corporate office.

Financial

• Develop, monitor, and manage budgets for operational areas.
• Identify and implement cost-saving measures to stay within budget.
• Preparing Franchise sales report.
• Ensure proper allocation of costs across different departments or projects.
• Contribute to financial planning and forecasting for operational needs.
• Review and approve major expenditures and financial decisions.
• Manage relationships with vendors to negotiate costs and terms.

 

Physical Demand

• Endure long hours and physically demanding tasks during busy periods.
• Ability to drive to various locations for site visits and meetings
• Clear verbal and written communication for interacting with staff and patrons.
• Capability to lift and carry items up to a certain weight as needed.