Customer Support Executive

A. About SimplyTrip -

SimplyTrip is a Leading Premium Bus and Luxury Car Rental Company operating in Mumbai, Pune, Delhi and Bangalore. With an ambitious vision to become a leading Pan-India travel brand, SimplyTrip is committed to delivering world-class service experiences, ensuring every journey is comfortable, reliable, and unforgettable.

B. Role Overview -

As a Customer Service Executive, you will be at the forefront of creating exceptional experiences for our customers. From booking to trip completion, your role will encompass managing key processes such as booking coordination, query resolution, and complaint management. This is an opportunity to take ownership of critical customer service touchpoints and ensure our high standards are consistently met.

C. Mission -

To efficiently manage customer queries and issues with professionalism, courtesy, and

precision, ensuring seamless and memorable travel experiences for every customer.

D. Key Responsibilities -

• Achieve and maintain a Customer Satisfaction (CSAT) score of 93% or higher within three months.
• Ensure smooth and hassle-free travel experiences for all customers.
• Promptly resolve customer complaints within defined timelines to uphold service excellence.
• Respond to customer inquiries swiftly and professionally across calls, chats, and other communication platforms.

E. Why Join SimplyTrip?

• Dynamic Growth Environment: Be part of an energetic and fast-paced startup shaping the future of Pan-India travel.
• Ownership and Responsibility: Take charge of diverse tasks, from customer interactions to payment processes and operational enhancements.
• Professional Development: Benefit from mentorship, leadership development, and opportunities for career advancement.
• Collaborative Culture: Thrive in a supportive and celebratory work environment that values contributions and rewards high performance.
• Fast-Track Promotions: High performers enjoy rapid internal growth opportunities.

F. Skills Requirements:

Experience: Minimum 1 year of experience in telephonic customer service or a related role.

Education: Minimum 12th pass or equivalent (preference for candidates from an English medium background).

Languages: Proficiency in English (written and verbal); knowledge of additional languages is a plus.

Soft Skills:

- Strong interpersonal and communication abilities.

- High levels of empathy, patience, and a customer-focused approach.

- Excellent multitasking and time management skills.

- Experience in handling customer complaints and escalations.

This role offers a unique opportunity to go beyond conventional customer service, allowing you to develop skills in leadership, process optimization, and operational management. If you are passionate about creating outstanding service experiences and seeking a challenging, rewarding role in a rapidly growing travel startup, SimplyTrip is the perfect place to grow your career.

Join us on our journey to redefine travel experiences across India!