Account Manager-Customer Success(Psychology /EAP)

Silver Oak Health is on the lookout for an Account Manager- Customer Success to join our dynamic team of
Account Management professionals. If you're passionate about making a positive impact on the lives
of corporate employees and want to be part of a cohesive, highly motivated team, then Silver Oak
Health is the perfect place for you. The company offers excellent work culture, and an opportunity
to work in a fast-growing environment.
Your primary focus will be to build relationships with clients, retaining them, and identifying
opportunities for cross-selling and driving revenue by recommending additional services to our existing customers.
Responsibilities of the Account Manager-Customer Success:
Be the primary point of contact for client inquiries and concerns, delivering prompt and
professional assistance.
Guide new clients through the onboarding process, ensuring they are familiar with our
services and Portal/App.
Regularly check in with clients to assess their satisfaction, progress, and proactively address
any issues that may arise.
Conduct in-person meetings, deliver mental health awareness sessions, and facilitate onsite
activities with customers.
Collaborate effectively with internal teams, leveraging strong relationship-building skills.
Thrive in a fast-paced environment, consistently achieving EAP/consulting/sales goals.
Build and nurture strong relationships with customers, driving customer retention and
satisfaction.
Contribute to the generation of new product ideas and drive innovation.
Identify opportunities to cross-sell additional services to existing customers.

Qualification:
Degree in Psychology is preferred for this position.
1-2 years of experience in handling customer accounts preferably in EAP/wellness industry
Strong organizational skills and the ability to manage multiple tasks effectively.
Exceptional communication skills, maturity, and resilience.
Openness to travel for in-person customer interactions.
Work Location: You will need to be based in Bangalore to be considered for this job. However, this is
a hybrid job with frequent visits required for in-person meetings/engagement at various
client offices in and around Bangalore