Shiprocket - Head - Key Accounts (5-10 yrs)

About the Role:

Key Responsibilities:

- Lead, mentor, and motivate a team of KAM leads and KAMs to achieve individual and team goals.

- Conduct regular performance reviews, provide feedback, and identify training needs.

- Develop and implement account strategies to drive growth and ensure client satisfaction for key accounts.

- Build and maintain strong, long-term relationships with key clients

- Collaborate with senior management to develop and execute strategic plans for key accounts.

- Analyze market trends, client needs, and competitive landscape to identify opportunities for growth and improvement.

- Ensuring the team addresses and resolves client issues and concerns promptly and effectively.

- Meet clients on a regular basis for their expansion needs, operational planning, load enhancement and relationship building

- Work closely with cross functional teams (Product, ops and finance) to provide timely resolution to the client

- Performance reports to be regularly shared with all Enterprise accounts

- Identify opportunities for upselling and cross-selling within existing accounts, thus driving higher revenue through Value Added Services

- Managing end-to-end account receivables (outstanding dues) from the teams assigned portfolio

- Maximize profits through positive gross margin

- Follow established sales processes and policies.

Qualification & Skill set required :

- MBA or relevant advanced degree preferred.

- Proven experience (10+ years) in account management, with at least 4-5 years in a leadership role.

- Strong understanding of key account management principles and practices.

- Excellent leadership, communication, and interpersonal skills.

- Ability to analyze data, identify trends, and make data-driven decisions.

- Strong problem-solving skills and the ability to work under pressure.

- Customer obsession, Relationship Management , Negotiation & Closure skills

- Proven track record of exceeding sales targets.