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52 Shiprocket Private Limited Jobs

Shiprocket - Head - Key Accounts (5-10 yrs)

5-10 years

Shiprocket - Head - Key Accounts (5-10 yrs)

Shiprocket Private Limited

posted 1mon ago

Job Description

About the Role:

Key Responsibilities:

- Lead, mentor, and motivate a team of KAM leads and KAMs to achieve individual and team goals.

- Conduct regular performance reviews, provide feedback, and identify training needs.

- Develop and implement account strategies to drive growth and ensure client satisfaction for key accounts.

- Build and maintain strong, long-term relationships with key clients

- Collaborate with senior management to develop and execute strategic plans for key accounts.

- Analyze market trends, client needs, and competitive landscape to identify opportunities for growth and improvement.

- Ensuring the team addresses and resolves client issues and concerns promptly and effectively.

- Meet clients on a regular basis for their expansion needs, operational planning, load enhancement and relationship building

- Work closely with cross functional teams (Product, ops and finance) to provide timely resolution to the client

- Performance reports to be regularly shared with all Enterprise accounts

- Identify opportunities for upselling and cross-selling within existing accounts, thus driving higher revenue through Value Added Services

- Managing end-to-end account receivables (outstanding dues) from the teams assigned portfolio

- Maximize profits through positive gross margin

- Follow established sales processes and policies.

Qualification & Skill set required :

- MBA or relevant advanced degree preferred.

- Proven experience (10+ years) in account management, with at least 4-5 years in a leadership role.

- Strong understanding of key account management principles and practices.

- Excellent leadership, communication, and interpersonal skills.

- Ability to analyze data, identify trends, and make data-driven decisions.

- Strong problem-solving skills and the ability to work under pressure.

- Customer obsession, Relationship Management , Negotiation & Closure skills

- Proven track record of exceeding sales targets.


Functional Areas: Other

Read full job description

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What people at Shiprocket Private Limited are saying

What Shiprocket Private Limited employees are saying about work life

based on 294 employees
51%
57%
74%
99%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Shiprocket Private Limited Benefits

Submitted by Company
Cafeteria
Chief Happiness Officer
Health Insurance
Parking Space
Well Planned Leave Policy
Annual Celebrations +3 more
Submitted by Employees
Health Insurance
Work From Home
Cafeteria
Team Outings
Soft Skill Training
Job Training +6 more
View more benefits

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