IG Process Excellence Advisor - GSRR

The GSR/IG Operations team manages billing and settlement operations for Group Services & Recoveries, group cost allocation and recoveries, and other intercompany product transfers and recoveries.

The GSR/IG team is undergoing a transformation, becoming an agile and evolving organization aligned with multi-dimensional business growth, including Renewables & Energy Solutions, the EV business, and changing business needs across Shell businesses.

The Process excellence Advisor is responsible for delivering global integrated process design and architecture, optimizing system enablers in line with strategic objectives, business needs, external digital developments, and legal/fiscal requirements while working with multiple support teams.

This role offers an excellent opportunity for a highly motivated individual who takes pride in enabling world-class global business process management and process design/architecture for high-performing operations, fit for the future. This includes leading strategic change discussions with senior leaders in line with process visions.

Principal Accountabilities
The Process excellence Advisor provides strategic direction and direct/indirect leadership to a team of diverse experts in delivering high-quality process design for intercompany billing and settlement processes. This includes a robust control framework and compliance assurance across the IT landscape, applying meaningful external insights and ESSA (eliminate, simplify, standardize, and automate) principles, and ensuring sustainable knowledge management.

Key responsibilities include:

• Business process management covering process design, process improvement, process innovation, and performance.
• Providing strategic direction, design expertise, and delivering transformational change to the process, including providing process design expertise in formulating process strategic plans.
• Offering consultancy in formulating business processes and procedures where applicable.
• Overseeing the process IT/system landscape, owning relevant business applications, and coordinating on standards and technical developments.
• Delivering robust process risk mitigation via controls and compliance framework and embedding it in the process.
• Owning and maintaining quality process documentation that conforms to company/industry standards.
• Delivering process governance, advising Process Owners on maintaining design integrity and authorizing changes.

Education and Experience

• Education: Masters degree in accounting, Finance, Business/Commercial.
• Experience: Minimum of 15 years of recent experience in Process Owner/Excellence, Business Process Management, Process Architecture.
• Certifications:
  • Project Management, Continuous Improvement, or Business Process Transformation and Management certifications.
  • SAP (ECC6 and S4) (FI/SD module).

Personal Skills and Competencies

• Strong knowledge and a keen understanding of OTC and PGS processes.
• Strong understanding of Risk Management, including Sarbanes-Oxley compliance.
• Ability to operate effectively at both strategic and tactical levels.
• Ability to understand business objectives and connect them to process designs.
• Strong interpersonal and communication skills, with the ability to work constructively and collaboratively with a variety of people and groups.
• Strong people management skills to lead and drive direct or indirect teams.