Director, AI Platform

We are seeking a highly experienced and visionary Director for our AI Platform Services team. This role is pivotal in driving the strategy, development, and implementation of AI platforms that support our organization s AI initiatives that is a mix of traditional AI and Generative AI. The successful candidate will lead a team of AI engineers, product managers and architects, ensuring the delivery of cutting-edge AI solutions that enhance our products and services.

• 14+ years of experience in technology leadership roles, with a focus on AI
• Expertise in Java or Python, OOP, Design Patterns, time and space-efficient algorithms
• Experience building new products that use challenging algorithms
• Expertise in coding efficient, object-oriented, modularized and quality software
• Knowledge of core AI/ML techniques and algorithms
• Strong working knowledge of PEFT/LORA techniques, GPU inference optimization, LLM transformer architectures, Auto-evaluation methods
• Bias for Action even in ambiguous net new contexts
• Knowledge of unit testing, profiling, and code tuning

Work Style:

• Comfortable working autonomously with minimal guidance, supporting leadership and driving initiatives.
• Ability to operate without direct supervision, prioritizing tasks and supporting multiple leaders.

Leadership and Relationships:

• 5+ years of managerial experience, capable of both direct work contributions and managing a team.
• Proven capability in building relationships and fostering connections across various levels of the organization for success
• Proven track record of leading and managing high-performing teams.

Skills

• Strong understanding of ServiceNow Platform and proven experience of delivering great experiences and solutions on the Now Platform
• Exceptional verbal and written communication skills with a collaborative and engaging approach.
• Ability to interface effectively with customers and diverse roles across all organizational levels.
• Comfort in ambiguous situations, coupled with intellectual curiosity and a proactive attitude

Analytical & Data-Driven:

• Analytical and data-driven mindset to solve complex business problems and recommend continuous improvement initiatives.

Environment and Tools:

• Thrives in a fast-paced, dynamic work environment.
• Servicenow Platform expertise in IT workflows is a must