Servicenow Developer

Role & responsibilities

• Work with IT teams to implement and develop future automations, including additional ServiceNow modules.
• Experience with Integration Hub and building custom application.
• Architect ServiceNow automation, scripting, and integration with existing systems, such as Active Directory.
• Hands-on experience with REST API integration and other ServiceNow integration methods (SOAP, Data Sources, Import Sets).
• Strong understanding of ServiceNow integration methods and hands-on experience with Flow Designer.
• Experience with ServiceNow Customer onboarding/offboarding, license management, domain management, platform upgradation, scripting (JavaScript, GlideRecord, etc. ), reports and dashboard creation, Email and API integration
• Knowledge of ServiceNow modules such as SSO, CMS, Virtual Chat, Service Portal, Tours, Incident Management, Problem Management, Change Management, Service Catalog, Asset Database and CMDB.
• Implementation of SAM Pro and HAM for our clients
• Had to install, configure, and integrate software products from ServiceNow with a focus on the Software Asset Management based products (discovery, service mapping, configuration management, event management)
• Conduct workshops with clients to articulate the value of the solution.
• Develop custom software solutions as required through scripting and software development.
• Develop and customize ServiceNow applications, focusing on the CSM module.
• Supports design and implementation of a platform operating model to achieve your desired outcomes and foster end-user adoption
• Good understanding of web-based Application Architectures and Application interfaces
• Good understanding and Implementation on Suites like ITSM, ITBM and ITOM
• Created reports using Key Performance Indicator (KPIS) reports, Performance analytics and build custom PA dashboards.
• Gathered and conducted requirement analysis, Business analysis, Use-Case analysis, for Change management and Configuration management (CMDB) in both ServiceNow and CMDB.
• Configured and customised Service Operations Workspace, Virtual Agent as per the Business Requirements.
• Experience in enable test, test Suites Automated Test Framework (ATF) on Non-Prod instances
• Analyze system performance issues and determine performance enhancements.

Preferred candidate profile

Bachelors degree in Computer Science with additional coursework in management, information processing or a related field.

• May also possess a combination of education and relevant work experience from which comparable knowledge and abilities can be drawn.

Minimum of 5+ years of progressively responsible software development experience.