ServiceNow Developer - ITSM/ITOM/FSM Modules (8-15 yrs)

Responsibilities :

- Independent, technically demanding (further) development of ServiceNow-solutions : Take ownership of ServiceNow development projects, leading the technical implementation of solutions.

- Configuration and customization of ServiceNow applications : Customize ServiceNow applications to meet specific client requirements, ensuring optimal functionality and user experience.

- Development of components for system integration : Create and implement integrations like

SSO, LDAP, REST API, SOAP, etc., to ensure seamless data flow.

- Collaborate with business consultants : Work closely with business consultants to understand client needs and translate them into technical solutions, with a focus on ServiceNow (modules ITSM, ITOM, CSM, FSM, IRM, Secops, Custom plus industry products).

- Configuration of ServiceNow components : Configure Workflows, Business Rules, UI Policies, UI Actions, and Client/Server Scripts to optimize ServiceNow functionality.

- Configuration of Service Portal : Customize and configure Service Portals to provide intuitive user interfaces.

- Create reports, dashboards, and NOW-Performance Analytics widgets

- Technical documentation : Prepare and maintain detailed technical documentation for developed solutions and configurations.

- Support Competence Center development : Actively support the establishment and growth of the Competence Center in the company.

- Knowledge transfer : Provide mentorship and knowledge transfer to ServiceNow developers, ensuring the team's continuous improvement.

Requirements :

- Several years of experience in the development environment with a focus on ServiceNow.

- Very good knowledge of solution and interface concepts, as well as industry standards such as Ajax, CSS, REST API, Angular, Web Services, SOAP, and XML.

- Excellent programming/scripting skills, ideally in JavaScript.

- Experience in +2 of ServiceNow applications "Customer Service Management", "Field Service Management", "Security Operations", "Integrated Risk Management / Governance, Risk and Compliance", "Financial Services Operations" and/or "IT Service Management", plus custom apps.

- ServiceNow certifications : "ServiceNow Certified System Administrator" (NOW-CSA) and ServiceNow Certified Application Developer (NOW-CAD).

- Strong communication skills with very good English language skills (German skills are a plus).

- A degree in computer science or comparable training is required.