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526 Schneider Electric Jobs
CX BP - Power Products
10-12 years
Bangalore / Bengaluru
1 vacancy
CX BP - Power Products
Schneider Electric
posted 20d ago
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Flexible timing
Key skills for the job
Job Description
- Helps the business units in handling major customer pain points across quality, delivery, service or any other touch point affecting their overall experience with Schneider
- Acts as the pivot to bring all the stakeholders (BU, GSC (Supply chain & Logistics), LOB, R&D, Field Services, National Sales etc.) together in resolving issues faced by the customer.
- Is the owner of I2P process for the BU and drives improvement in customer satisfaction by implementing systematic issue resolution actions
- Leads any recall / containment and works with LOB, Field Services, Logistics & other stakeholders to ensure that customers are not affected
- Leads / plays a key role along with process owner in improvement / correction of any commercial process (across the value chain from Order to Delivery / Order to Execution including vendor / partner processes) affecting customer experience
- Carry out proactive customer visits & supports BU in reactive visits and in each scenario captures the hot point leading to customer dissat and works with BU / GSC / LOB in driving corrective actions
- Leads / plays a key role along with function / process owner to plan, execute / monitor key actions that come out of Customer Voice surveys / Customer visits
- Drives Mission Profile in the Front Office with support from GSC & LOB
- Strives to create a quality culture in the BU by promoting Customer First core value, Quality/ customer experience processes
Employment Type: Full Time, Permanent
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