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525 Schneider Electric Jobs

CX BP - Power Products

10-12 years

Bangalore / Bengaluru

1 vacancy

CX BP - Power Products

Schneider Electric

posted 16d ago

Job Description

  • Helps the business units in handling major customer pain points across quality, delivery, service or any other touch point affecting their overall experience with Schneider
  • Acts as the pivot to bring all the stakeholders (BU, GSC (Supply chain & Logistics), LOB, R&D, Field Services, National Sales etc.) together in resolving issues faced by the customer.
  • Is the owner of I2P process for the BU and drives improvement in customer satisfaction by implementing systematic issue resolution actions
  • Leads any recall / containment and works with LOB, Field Services, Logistics & other stakeholders to ensure that customers are not affected
  • Leads / plays a key role along with process owner in improvement / correction of any commercial process (across the value chain from Order to Delivery / Order to Execution including vendor / partner processes) affecting customer experience
  • Carry out proactive customer visits & supports BU in reactive visits and in each scenario captures the hot point leading to customer dissat and works with BU / GSC / LOB in driving corrective actions
  • Leads / plays a key role along with function / process owner to plan, execute / monitor key actions that come out of Customer Voice surveys / Customer visits
  • Drives Mission Profile in the Front Office with support from GSC & LOB
  • Strives to create a quality culture in the BU by promoting Customer First core value, Quality/ customer experience processes

NETWORK OF INTERACTION Major interaction parties:
(Internal e.g. colleagues, Sales & Marketing Dept., Unions & etc. External e.g. legal advisor, customers, distributors, Clients & etc)
REQUIREMENTS
Educational Qualifications
Must to have
Engineering degree
Job Experience
Overall
10-12 years
Experience
Relevant
3-5 years in sales/marketing/front office roles and 5-8 years in Quality management roles.
Hand on experience in driving quality assurance processes, quality tools usage and six-sigma implementation
Experience
COMPETENCIES REQUIRED
Must to have
Good to have
Technical
Competencies
Engineering mindset and ability to understand products specs and functionalities
Quality tools and systems awareness
Six sigma black belt
Functional
competencies
General management experience
Understanding of problem solving tools (lean, why-why, etc.)
MBA
Behavioral Competencies
Customer oriented mindset
Team player
Effective communication
Influencing skills
Excellent interpersonal skills
Networking

Employment Type: Full Time, Permanent

Read full job description

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Top Schneider Electric Produ Interview Questions

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What people at Schneider Electric are saying

What Schneider Electric employees are saying about work life

based on 3.8k employees
71%
48%
41%
95%
Flexible timing
Monday to Friday
No travel
Day Shift
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Schneider Electric Benefits

Job Training
Health Insurance
Free Transport
Soft Skill Training
Cafeteria
Free Food +6 more
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Schneider Electric Bangalore / Bengaluru Office Location

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Bengaluru Office
401-403, Prestige Meridian-1, Near-City Bank, Mahatma Gandhi Road Bengaluru
Karnataka 560001

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