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519 Schneider Electric Jobs
CX BP - Power Products
10-12 years
Bangalore / Bengaluru
1 vacancy
CX BP - Power Products
Schneider Electric
posted 4hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Helps the business units in handling major customer pain points across quality, delivery, service or any other touch point affecting their overall experience with Schneider
- Acts as the pivot to bring all the stakeholders (BU, GSC (Supply chain & Logistics), LOB, R&D, Field Services, National Sales etc.) together in resolving issues faced by the customer.
- Is the owner of I2P process for the BU and drives improvement in customer satisfaction by implementing systematic issue resolution actions
- Leads any recall / containment and works with LOB, Field Services, Logistics & other stakeholders to ensure that customers are not affected
- Leads / plays a key role along with process owner in improvement / correction of any commercial process (across the value chain from Order to Delivery / Order to Execution including vendor / partner processes) affecting customer experience
- Carry out proactive customer visits & supports BU in reactive visits and in each scenario captures the hot point leading to customer dissat and works with BU / GSC / LOB in driving corrective actions
- Leads / plays a key role along with function / process owner to plan, execute / monitor key actions that come out of Customer Voice surveys / Customer visits
- Drives Mission Profile in the Front Office with support from GSC & LOB
- Strives to create a quality culture in the BU by promoting Customer First core value, Quality/ customer experience processes
NETWORK OF INTERACTION Major interaction parties:
(Internal e.g. colleagues, Sales & Marketing Dept., Unions & etc. External e.g. legal advisor, customers, distributors, Clients & etc)
REQUIREMENTS
Educational Qualifications
Must to have
Engineering degree
Job Experience
Overall
10-12 years
Experience
Relevant
3-5 years in sales/marketing/front office roles and 5-8 years in Quality management roles.
Hand on experience in driving quality assurance processes, quality tools usage and six-sigma implementation
Experience
COMPETENCIES REQUIRED
Must to have
Good to have
Technical
Competencies
Engineering mindset and ability to understand products specs and functionalities
Quality tools and systems awareness
Six sigma black belt
Functional
competencies
General management experience
Understanding of problem solving tools (lean, why-why, etc.)
MBA
Behavioral Competencies
Customer oriented mindset
Team player
Effective communication
Influencing skills
Excellent interpersonal skills
Networking
Employment Type: Full Time, Permanent
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What people at Schneider Electric are saying
What Schneider Electric employees are saying about work life
based on 3.8k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Schneider Electric Benefits
View more benefits
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Schneider Electric Bangalore / Bengaluru Office Location
Bengaluru Office
401-403, Prestige Meridian-1, Near-City Bank, Mahatma Gandhi Road
Bengaluru
Karnataka 560001
Karnataka 560001
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