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Schneider Electric

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4.1

based on 3.8k Reviews

Video summary

525 Schneider Electric Jobs

Manager/Senior Manager - OM

Schneider Electric India Pvt. Ltd.

4.1

based on 3.8k Reviews

10-12 years

Mumbai

1 vacancy

Manager/Senior Manager - OM

Schneider Electric

posted 23hr ago

Job Role Insights

Flexible timing

Key skills for the job

SAP CO Salesforce Logistics Supply Chain Management Oracle Customer Support

+ 4 more

Job Description

The Order Management Manager (Individual Contributor) is responsible for overseeing and managing the end-to-end order fulfilment process for commercial orders for Mumbai region .

This role ensures the accurate and timely processing of customer orders, from order entry to final delivery, working independently to manage daily operations. The individual contributor will collaborate with cross-functional teams, including sales, inventory, and logistics, to resolve issues and ensure customer satisfaction.

Key Responsibilities:
1. Order Processing Fulfilment:
Manage the entire order lifecycle, including order entry, processing, and fulfilment.
Ensure that orders are entered accurately into the order management system and track progress throughout the order cycle.
Process order changes, cancellations, or modifications based on customer requests and system updates.

2. Customer Support Issue Resolution:
Act as a point of contact for customers and internal teams to resolve any order-related inquiries or issues.
Troubleshoot order discrepancies, delays, and product availability issues, ensuring timely and effective resolution.
Collaborate to provide prompt responses and maintain a high level of customer satisfaction.

3. Cross-functional Collaboration:
Work closely with sales, logistics, inventory, and finance teams to ensure smooth order processing and fulfillment.
Assist in ensuring alignment between order processing and product availability to avoid delays or errors.
Coordinate with logistics to monitor and expedite order shipments, ensuring timely delivery.

4. Order Accuracy Documentation:
Review and verify order details, including product specifications, pricing, and customer information, ensuring high levels of accuracy.
Maintain accurate documentation and records for all orders, including customer communications, order status updates, and issue resolutions.

5. Process Improvement Efficiency:
Continuously evaluate order management processes and identify opportunities for improvements or streamlining.
Propose and implement process enhancements to reduce errors, shorten cycle times, and improve customer satisfaction.

6. Reporting Tracking:
Monitor order status and provide updates to stakeholders on order progress.
Track and report on key performance indicators (KPIs) such as order cycle time, on-time delivery, and customer satisfaction metrics.
Analyze order data to identify trends or recurring issues and provide actionable insights

Qualifications:
Bachelor s degree in Business Administration, Supply Chain Management, or a related field.
10 years of experience in order management, with a focus on commercial or B2B transactions.
Proficiency in order management

Employment Type: Full Time, Permanent

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