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525 Schneider Electric Jobs
Customer Experience Process Analyst
6-8 years
Bangalore / Bengaluru
1 vacancy
Customer Experience Process Analyst
Schneider Electric
posted 1d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Creating a seamless customer feedback management by ensuring the availability of contact details, touch point owner mapping in system, move to sentiment analysis
Integrating data and pinboard in ThoughtSpot from bFO, Medallia, identification of low signals from customer
Conducting data analysis based on Customer Voice Tool and initiate Customer Experience / Corrective actions related to Survey, Alert management
Monitor the alerts in Customer Voice and proactively connect with respective Alert Owners and ensure 100% closure before due date
For Get Failure Support for the survey purpose, by downloading them from BFO. There are multiple reports to be downloaded and consolidated to upload in OneDrive folder
Analyze the number of contacts without Email address and share it with the concerned stake holders to update the Email address in BFO. Once the data is shared back, it needs to be uploaded in BOX folder
Contacts need to be verified if they are tagged in BFO, by downloading data from the Tableau report for Get Delivery Support touchpoint survey. Incase new contacts are available; tag them in bFO
Monitor the contacts sent for surveys in Automated flow for Get Quotation support. Need to identify the difference in the contacts sent for survey and resend them manually, by identifying the gaps
SMS needs to be sent through Gupshup, in order to follow up Customers to take the survey. This includes for all touchpoints
Need to support during OES survey, by tagging the contacts in BFO. Also verify if the contact numbers provided are in the correct format, if not update it in BFO.
Call back Customers to verify the email address, whose Survey status are bounced and update them in BFO
Sentiment analysis and topic tagging correction in Medallia
- Coordinate with all stakeholders for Living Lens interview, conduct customer interviews
Graduate with 6+ years of experience in Quality, Customer Services, Analytics, AI
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Customer experience roles with real interview advice
Top Schneider Electric Customer experience Interview Questions
Q1. What is calibration? What will you do if instrument is out of calibration?
asked in
Assistant Manager interview
Q2. What will you do if you have to perform testing on site on pole?
asked in
Assistant Manager interview
Q3. 1) What happens when two positively charged material is placed together?
asked in
Team Lead interview
What people at Schneider Electric are saying
What Schneider Electric employees are saying about work life
based on 3.8k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Schneider Electric Benefits
View more benefits
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Schneider Electric Bangalore / Bengaluru Office Location
Bengaluru Office
401-403, Prestige Meridian-1, Near-City Bank, Mahatma Gandhi Road
Bengaluru
Karnataka 560001
Karnataka 560001
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