Upload Button Icon Add office photos

Schneider Electric

Compare button icon Compare button icon Compare
filter salaries All Filters

525 Schneider Electric Jobs

Customer Experience Process Analyst

6-8 years

Bangalore / Bengaluru

1 vacancy

Customer Experience Process Analyst

Schneider Electric

posted 22hr ago

Job Description

Creating a seamless customer feedback management by ensuring the availability of contact details, touch point owner mapping in system, move to sentiment analysis
Integrating data and pinboard in ThoughtSpot from bFO, Medallia, identification of low signals from customer
Conducting data analysis based on Customer Voice Tool and initiate Customer Experience / Corrective actions related to Survey, Alert management
Monitor the alerts in Customer Voice and proactively connect with respective Alert Owners and ensure 100% closure before due date
For Get Failure Support for the survey purpose, by downloading them from BFO. There are multiple reports to be downloaded and consolidated to upload in OneDrive folder
Analyze the number of contacts without Email address and share it with the concerned stake holders to update the Email address in BFO. Once the data is shared back, it needs to be uploaded in BOX folder
Contacts need to be verified if they are tagged in BFO, by downloading data from the Tableau report for Get Delivery Support touchpoint survey. Incase new contacts are available; tag them in bFO
Monitor the contacts sent for surveys in Automated flow for Get Quotation support. Need to identify the difference in the contacts sent for survey and resend them manually, by identifying the gaps
SMS needs to be sent through Gupshup, in order to follow up Customers to take the survey. This includes for all touchpoints
Need to support during OES survey, by tagging the contacts in BFO. Also verify if the contact numbers provided are in the correct format, if not update it in BFO.
Call back Customers to verify the email address, whose Survey status are bounced and update them in BFO
Sentiment analysis and topic tagging correction in Medallia
  • Coordinate with all stakeholders for Living Lens interview, conduct customer interviews
Graduate with 6+ years of experience in Quality, Customer Services, Analytics, AI

Employment Type: Full Time, Permanent

Read full job description

Prepare for Customer experience roles with real interview advice

Top Schneider Electric Customer experience Interview Questions

Q1. What is calibration? What will you do if instrument is out of calibration?
Q2. What will you do if you have to perform testing on site on pole?
Q3. 1) What happens when two positively charged material is placed together?
View all 212 questions

What people at Schneider Electric are saying

What Schneider Electric employees are saying about work life

based on 3.8k employees
71%
48%
41%
95%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Schneider Electric Benefits

Job Training
Health Insurance
Free Transport
Soft Skill Training
Cafeteria
Free Food +6 more
View more benefits

Compare Schneider Electric with

Siemens

4.1
Compare

ABB

4.1
Compare

Honeywell Automation

3.8
Compare

Emerson Electric Co.

4.1
Compare

Eaton

3.9
Compare

Legrand

3.7
Compare

Rockwell Automation

3.7
Compare

Johnson Controls

3.6
Compare

Bosch

4.2
Compare

Wipro PARI

3.4
Compare

Addverb Technologies

3.6
Compare

Titan Engineering & Automation

4.0
Compare

Falcon Autotech

3.9
Compare

Technosoft Engineering Projects Limited

3.9
Compare

Festo

3.9
Compare

TMEIC

3.8
Compare

Cotmac Electronics

3.8
Compare

Marine Electricals

3.7
Compare

Utthunga Technologies

3.3
Compare

Siemens PLM Software

4.2
Compare

Similar Jobs for you

Business Analyst 1 at Amazon India Software Dev Centre Pvt Ltd

Hyderabad / Secunderabad

2-5 Yrs

₹ 5-9 LPA

Business Analyst 1 at Amazon India Software Dev Centre Pvt Ltd

Hyderabad / Secunderabad

2-5 Yrs

₹ 5-9 LPA

Management Analyst at Accenture Solutions Pvt Ltd

Mumbai

3-5 Yrs

₹ 5-7 LPA

Customer Success Manager at Screen-Magic

Pune

5-7 Yrs

₹ 7-11 LPA

Business Process Expert at ALSTOM India Limited

Bangalore / Bengaluru

5-8 Yrs

₹ 7-10 LPA

Customer experience at prudential corporation asia

Kolkata, Mumbai + 5

4-9 Yrs

₹ 6-11 LPA

QA Manager at YipitData

Remote

3-8 Yrs

₹ 6-11 LPA

Customer experience at Alorica India Private Limited

Bangalore / Bengaluru

5-8 Yrs

₹ 7-10 LPA

Customer experience at Alorica India Private Limited

Mohali

5-8 Yrs

₹ 7-10 LPA

Customer experience at Bark

Bangalore / Bengaluru

1-6 Yrs

₹ 4-7 LPA

Schneider Electric Bangalore / Bengaluru Office Location

View all
Bengaluru Office
401-403, Prestige Meridian-1, Near-City Bank, Mahatma Gandhi Road Bengaluru
Karnataka 560001

Customer Experience Process Analyst

6-8 Yrs

Bangalore / Bengaluru

22hr ago·via naukri.com

General Manager - Industrialization & Projects

5-10 Yrs

Hyderabad / Secunderabad

22hr ago·via naukri.com

Sr Manager - Service Demand Generation

7-11 Yrs

Mumbai

22hr ago·via naukri.com

Manager - LV Sales - BBT

5-6 Yrs

Mumbai

22hr ago·via naukri.com

Frontend Technical lead- Cloud applications

8-10 Yrs

Gurgaon / Gurugram

22hr ago·via naukri.com

Manager/Senior Manager - OM

10-12 Yrs

Mumbai

22hr ago·via naukri.com

Lead, DevOps Engineer

8-12 Yrs

Bangalore / Bengaluru

22hr ago·via naukri.com

Manager - Virtual Service Sales

1-2 Yrs

Bangalore / Bengaluru

22hr ago·via naukri.com

Deputy General Manager - R&D Power Electronics

10-15 Yrs

Thane

22hr ago·via naukri.com

Manager - SCP

2-7 Yrs

Hyderabad / Secunderabad

22hr ago·via naukri.com
write
Share an Interview