Hiring For CX BP - Power Products at Schneider Electric

Company Name : Schneider Electric

Work Location: Bangalore

Work Experience: 6- 10 yrs

JD

A customer advocate responsible for driving customer satisfaction within one or more business units (BUs). This role serves as the voice of the customer, ensuring a customer-centric approach across all functions.

Key Responsibilities:

• Address major customer pain points across quality, delivery, and service.
• Facilitate cross-functional collaboration (BU, Supply Chain, R&D, Sales, etc.) to resolve customer issues.
• Own and improve the Issue to Prevention (I2P) process.
• Lead recall/containment efforts.
• Improve commercial processes impacting customer experience.
• Conduct proactive and reactive customer visits, identifying and addressing areas of dissatisfaction.
• Drive action planning based on customer feedback (surveys, visits).
• Promote a customer-centric quality culture within the BU.

Interactions: Collaborates extensively with internal stakeholders (Sales, Marketing, other departments) and external stakeholders (customers, distributors, partners).