Deputy Vice President - Outsourced Site & Infrastructure Management

About the company

SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.

SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.

Join us to shape the future of digital payment in India and unlock your full potential.

What s in it for YOU

1. SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
2. Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
3. Dynamic, Inclusive and Diverse team culture
4. Gender Neutral Policy
5. Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
6. Commitment to the overall development of an employee through comprehensive learning & development framework

Role Purpose

Responsible for facilities and infrastructure maintenance and compliance management for all outsourced locations across the country. This involves new site requirement analysis, consolidation, site management, procurement of logistics, ensuring site compliance with regulatory and internal guidelines.

Role Accountability

1. Oversee management of end-to-end diversified Infrastructure operations spread over 250+ sites across India to ensure business continuity and smooth functioning of daily operations
2. Develop and implement SOPs for Procurement & Sale of Assets, Transfer / Regbading of assets / Asset Reconcilliation
3. Oversee implementation of security services, standards of safety and other Infra work related measures across Sales offices
4. Manage relationships with internal and external stakeholders including Sales Managers, Circle Heads, ZSMs, RH and PSA vendors / partners key persons to ensure timely and satisfactory resolution of infrastructure related issues
5. Conduct cost benefit analysis of potential new sites as per business requirements to finalize new office locations, collecting market benchmarking data to ensure best-in-class cost-effective set-ups
6. Lead negotiations with site owners for waiver / reduction in the Rentals and escalation terms and achieve cost optimization objectives
7. Analyze site set-ups to identify optimization opportunities in terms of site utilization
8. Oversee site moitoring activities to ensure a healthy work environment and hygiene at all the vendor sites
9. Ensure service delivery with 100% adherence to Cost & Timelines with Zero defects on Regulatory/EHS/Local laws and regulations
10. Drive PSA partners / vendors for 100% compliant sites as per mandatory norms and standards, ensuring timely collection of monthly self declaration checklists
11. Analyze internal processes to provide recommendations for performance improvement initiatives related to Infrastructure utilities and facilities

Measures of Success

1. Budget and timeline adherence in service delivery
2. Adherence to Regulatory/ EHS/ Local laws in implementation
3. Vendor compliance adherence
4. Cost reduction
5. Process adherence as per MOU

Technical Skills / Experience / Certifications

1. Comprehensive understanding of local regulatory requirements (legal/Compliance) with regards to Facilities, Infrastructure and Manpower management
2. Knowledge of construction safety standards and standard EHS guidelines, National Building Code etc.
3. Strong Project management experience required in Facilities management , Project management consultancty (PMC) in Real Estate etc. Training in Project Management (PMP or equivalent Project Management certification is a plus). Demonstrated ability to drive process improvements.
4. Prior EHS experience in the same/similar industry and demonstrated experience with EHS regulations and National Building code (NBC)/local laws & regulations.
5. Extensive knowledge of competition and demonstrate external focus to remain strongly competitive in the market

Competencies critical to the role

1. Strategic Orientation
2. Stakeholder Management
3. Analytical Ability
4. Detail Orientation
5. Assertiveness

Qualification

Graduate/ Post Graduate in any discipline

Preferred Industry

Financial Services (preferably Credit Card & Banks)