Sr Advisor Customer Service

Job description

Role: Senior Advisor Customer Service

Industry: Telecoms, Managed IT, Security

Market Place: United Kingdom.

Market Segment: Business to Business, Business to Consumer, United Kingdom

Nature: Inbound client service calls, live chats client emails, customer happiness customer success, resolve tickets, meet SLAs, performance under stringent audit conditions, subject matter expert.

Role Description: -

• Pertaining to this role, youd be a great fit, if you have been actively delivering customer service activities specifically within a local UK Telecoms.
• You must have minimum 2 years experience in a high-octane aftercare environment, a true passion for meeting SLAs customer happiness, troubleshooting queries in billing technical faults, achieving true customer success achieving very targeted ticketing SLA KPIs during consistent weekly audits.
• Working with all stakeholders in ensuring the success of open tickets, regular follow ups via calls, text emails will be some of the every-day tasks you will be expected to deliver with visual KPIs evaluated each month.
• This selected incumbent will be given company funded training, all requisite tools, a start of the art helpdesk.

Role Pre-requisites: -

• Minimum 24 months experience in any local UK Telecoms related customer service or aftercare operation.
• Be able to demonstrate impeccable English communication skills - MANDATORY
• Plenty of personality a real passion for closing tickets creating customer happiness
• Loads of patience in crunch situations, willingness to fight extra mile for a customer.
• Must take up role only if willing to be committed for the long term.

Other Details :

Shift Timings : 1:15pm to 10:30pm - Monday to Friday

1:15pm to 6:30pm - Alternate Saturdays.

Drop Facilities provided - Company Funded

Medical Insurance for you and your immediate dependants - Company Funded.

Free Cafeteria in office.