Subject Matter Expert

SME/Team Lead

Domain: Domain: U. S. Real Estate Taxation (U. S. Residential Mortgage)

Years of experience: 3-5 years of experience in U. S. real estate taxation process with good knowledge in Returns & Refunds process.

Basic understanding of property tax line setup, delinquency processing, redemptions, disbursements, tax research.

Knowledge of county, state, and national level real estate taxation rules and laws that impact property tax servicing business.

Awareness of systems and technology used for real estate taxation and experience of working on some of these systems.

This position requires SME level knowledge in U. S. Property Tax Refunds & Returns process and will require to play the role of an SME and Trainer as and when required.

Someone currently working as an SME will be preferred.

This profile is a mix of voice and non-voice back-office operations.

Responsibilities:

- Manage a team of Tax Associates & Sr. Tax Associates

- Responsible for day to day deliverables and performance of the team

- Ensure all the SLAs are met consistently

- Preparing reports, dashboards etc. for daily reporting and for MBR/QBRs

- Contribute as a processor as and when required

- Responsible for performance evaluation of the Associates, QAs and providing feedback to them

- Supporting management with various production related dashboard, data etc.

- Taking initiatives to improve process and ensuring customer delight

- Play the role of an SME to mentor and train the new joiners as required

U. S. Property Taxation Process, Returns, Refunds