SME Office365 L3

Role & responsibilities

• Office365 environments, including troubleshooting and resolving complex issues.
• Lead and manage Office365 implementation and migration projects, ensuring timely delivery and alignment with business requirements.
• Administer and configure Office365 applications, including OneDrive, Teams, and SharePoint, to meet business needs and compliance standards.
• Manage and support mobile device management tools, ensuring secure access to Office365 services.
• Collaborate with cross-functional teams to ensure smooth integration and deployment of Office365 solutions.
• Conduct system assessments, ensuring optimal performance, security, and compliance with industry regulations.
• Perform advanced troubleshooting for issues related to Office365 services, working with other teams to resolve escalations.
• Guide and mentor junior team members on best practices for Office365 administration and troubleshooting.
• Assist in the planning and execution of Office365 updates and patches.
• Maintain documentation for configurations, changes, and procedures related to Office365 systems.
• Ensure that all migrations and implementations are executed without deviations and according to project requirements.
• Participate in governance reviews, status reporting, and escalations related to Office365 projects.
• Stay up-to-date with the latest industry trends, regulatory changes, and best practices related to Office365 and cloud technologies.
• Provide support during client visits and regulatory inspections, ensuring compliance with industry standards.

Requirements:

• At least 8 years of relevant experience in Office365 administration.
• Proven experience in Office365 implementation and migration projects.
• Hands-on experience with OneDrive, Teams, SharePoint, and other Office365 services.
• Experience in managing and supporting Mobile Device Management (MDM) tools.
• Strong troubleshooting and issue resolution skills.
• Excellent communication skills and ability to work in cross-functional teams.
• Knowledge of regulatory compliance standards related to cloud services.
• Ability to mentor junior team members and guide them on best practices.