IT Engineer - Kantata System Admin

Essential responsibilities include:

• Acts as a Subject Matter Expert (SME) related to Kantata configuration and business processes leveraging Kantata
• Responsible for developing and maintaining system documentation including business process flows, data flows, system configuration and integration documentation.
• Executes ongoing maintenance, evaluates requirements, and configures Kantata as needed and directed to meet evolving business needs
• Provides support to both business users and technical personnel on the proper use of Kantata relative to their needs
• Supports all Kantata related system administration activities in Kantata. (maintaining Users, Accounts, licenses, page layouts, report development & changes, custom fields)
• Troubleshoot any issues, gather diagnostics and interact with ServiceNow and/or Kantata ticketing systems and support team.

May also provide support in the following areas:

• Project and user record setup and related data points in Kantata.
• Assist in maintaining user permission strategy to support the needs of the OCDIO teams and other key stakeholders while ensuring data integrity and security.
• Support OCDIO data governance, ensuring data accuracy and integrity completing monthly audits to ensure business process rules are being followed and critical data elements are being entered on time (e.g., time tracking audits, billing milestone audits, services invoice payment status reviews, key reporting data points, key financial information and project status audits, project documentation audits, month-end close activities).
• Ensure compliance with Maximus policies, including establishing and maintaining appropriate platform governance controls per the direction of management.
• May assist the Maximus Learning & Development team to keep the training content up to date as changes are made to configuration or processes enabled by Kantata.

Education/Requirements

• Bachelors degree in related field.
• Proven experience as a system administrator or similar role for a SaaS work management application.
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills with a demonstrated customer focus.
• Ability to work independently and collaboratively in a fast-paced environment.

Preferred Qualifications

• Experience working with Mavenlink/Kantata preferred; Kantata certification a plus
• Working knowledge of MS Excel
• Experience working with Agile teams is a plus.