Renewals Specialist

As a Renewals Specialist at Wrike, you will be central to the renewal lifecycle for our SMB customers. Your key responsibilities include ensuring timely and successful renewals and expanding our current customer base. This fast-paced role involves close collaboration with Customer Success, Sales, Finance, Legal, and Business Systems teams, ensuring contract accuracy, timely renewals, and a positive subscription renewal experience for our customers.

• Act as a subject matter expert regarding our renewal processes and tools, utilizing critical thinking to tackle complex business challenges.
• Collaborate with Account manager on intricate renewal scenarios.
• Work to keep customers updated with the latest terms and conditions.
• Draft detailed order forms and quotes, using your comprehensive knowledge of our products, pricing, and terms.
• Manage all assigned contract renewals 120 days prior to renewal.
• Proactively communicating with non-auto-renew customers to ensure timely and precise execution.
• Maintain accurate forecasting for all assigned renewals.
• Clearly explain the renewal process, timelines, and expectations.
• Maintain account and opportunity data quality in Salesforce, including managing overages, updating customer contacts, and provisioning licenses.
• Address overdue invoices by communicating with customers about outstanding balances and coordinating with Finance and Customer Success on expected payments.
• Develop and update functional processes, playbooks, and supporting materials to enhance process efficiency.

• At least Over 2 years of experience in a Renewals, Account Management Customer Success, or Customer Operations role, preferably within a SaaS company.
• Ability to work independently and handle high volumes of concurrent activities across multiple tools.
• Excellent problem-solving skills, with the ability to analyze account history and link historical account activities.
• Strong critical thinking skills and understanding of subscription-based renewals, including knowledge of subscription terms, contracts, account consolidation, and proration.
• A process-oriented mindset focused on using documented procedures and identifying opportunities for efficiency improvement.
• Experience with a variety of business programs; experience with Salesforce and CPQ is a plus.
• Ability to organize, prioritize, complete tasks, and meet daily deadlines.
• A team player with excellent collaboration skills, able to build positive relationships within Wrike.
• Strong written and verbal communication skills, capable of effectively communicating ideas, updates, or issues to peers and leaders.

• 10 days of National and Festival Holidays per year (eight fixed, two flexible)
• 18 days of paid vacation per year
• 14 days of sick leave with a medical certificate per year
• 5 uncertified sick days per year
• Group Medical Plan: Coverage for employees, spouse, children, and parents/in-laws for Rs 5,00,000. Free health checkup for employees
• Personal Accident Insurance: Rs 50,00,000
• Term Life Insurance: Rs 50,00,000
• Up to 26 weeks of paid maternity leave for the first two children
• 4 weeks of paid parental leave
• 2 days off for volunteering with nonprofit charities
• Broadband/Internet Reimbursement: INR 1500 per month
• Full-stocked pantry and complimentary lunch
• Hybrid work model

Your recruitment buddy will be Tripti Sachan , Senior Recruiter.

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