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Solution Consultant
Rezolve
posted 2mon ago
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Key skills for the job
Job Description
1. Product Expertise & Client Consultation:
- Gain deep knowledge of the companys product offerings to serve as a subject matter expert.
- Consult with clients to understand their business processes and how the product can address their challenges.
- Provide guidance on product features and best practices for using the product to achieve desired outcomes.
- Study documents of products/service used for the implementation like QnA maker/Sharepoint/Adaptive Cards.IO
2. Solution Design & Customization: - Design solutions that leverage the product s capabilities to meet specific client requirements.
- Customize and configure the product to align with the clients operational needs, ensuring it integrates seamlessly.
- Analyse business requirement and configure them in the product using Bot studio (inhouse low code platform to develop bot flows) within given time frame.
- Work closely with onshore CSM team for understanding requirement and provide solutions/workaround.
- Analysis of Rest API for various ITSM/HRMS product in market for integration.
- Analysis of customer requirements related to ticketing system and configure that using Service Catalog (inhouse product).
3. Feedback Loop & Product Development: - Serve as a point of contact for CSM team/Customers and the product development team, sharing feedback and pointing out areas where the product can be improved.
- Work closely with onshore CSM team for understanding requirement and provide solutions/workaround.
- Prepare user stories, by considering current system limitations, review and accepting the stories.
- Participate in product roadmap discussions, offering insights based on client experiences and emerging market trends.
- Collaborate with internal teams to influence product development that aligns with client needs and market demands.
4. Project Management: - Providing daily updates over call/team channel to CSM and maintaining correct status of tickets.
- Manage multiple client projects simultaneously, ensuring each one is delivered on time and within scope.
- Acting as a SPOC for the project assigned and owning the complete delivery of it.
- Monitor project progress, identify potential risks, and implement mitigation strategies to ensure project success.
- Going in calls with customer for working sessions to get more insights about issues/requirement.
- Ready to work long/odd hours to fix critical issues and important deliveries.
- Should be flexible to work in EST hours.
5. Flexible to work in EST hours. Key responsibilites:
Knowledge of Agile Process.
Knowledge of ITSM/HRMS or any functional domain.
API Analysis
Good Analytical and problem-solving skills.
Basic Knowledge of Azure.
Knowledge of SQL queries & relationship.
Familiarity with Generative AI concepts and prompt engineering.
Employment Type: Full Time, Permanent
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