Sr Advisor - Customer Onboarding

Role: Senior Advisor- On-Boarding Provisioning

Industry: Telecoms, Managed IT, Security Market Place: United Kingdom.

Market Segment: Business to Business, Business to Consumer, United Kingdom

Nature: KYC checks, Risk Assessment, Client Wholesaler interaction over calls emails, customer happiness customer success, meet SLAs, performance under stringent audit conditions, subject matter expert.

Role Description: -

Pertaining to this role, you d be a great fit, if you have been actively delivering Provisioning On-Boarding activities specifically within a local UK Telecoms related operation or have been in a senior role but now looking to change into a role where you will have some serious high-level opportunities to fast learn technology take on some very happy some sad client tickets to win them to a success despite all odds. You must have minimum 12 months experience in On-Boarding with a true passion for meeting SLAs customer happiness, troubleshooting queries around order provisioning, On-Boarding Clients and achieving true customer success targeted ticketing SLA KPIs during weekly audits. Working with all stakeholders in ensuring the success of the Provisioning Process , regular follow ups via calls, text emails will be some of the every-day tasks you will be expected to deliver with visual KPIs evaluated each month. We expect this role to deliver massive success for our clients in its true sense after an employee has gone past the initial learning curve of 2_Months, wherein you will be tasked to demonstrate a real change management visible progress over a period after the initial training program of 1-2 months is complete. This role will be given company funded training, all requisite tools, a start of the art helpdesk CRM designed on hundreds of thousands of pounds of company investment some detailed exposure to UK technology marketplace products services.

Role Pre-requisites: -

1. Minimum 12 months experience in any local UK Telecoms related Provisioning On-Boarding or aftercare operation.

2. Be able to demonstrate impeccable English communication skills

7. Plenty of personality a real passion for closing tickets creating customer happiness

8. Loads of patience in crunch situations, willingness to fight extra mile for a customer.

9. Must take up role only if willing to be committed for the long term

10. Company will engage yourself, at its own cost, into some prolific training programs with UK_Telecoms, Managed IT, Security domains to ensure you are on the top of your game exposed to some of the finest sales learning knowledge within the 1st 3 months of your formal training completion date.

CTC, Bonuses Rewards: -

Salescom Services Private Limited is an equal opportunity employer. Our operations and company vision are quite niche and heavily focused towards being a massively successful operations engaging in next generation sales, marketing, support and information technology enabled services solutions. CTC for the right person is not pre- defined as such however will be a best match than the local industry for the right person. Come, interview with us, figure out if we both are the right fit for each other, and the rest will follow suit. Monthly CTC guidance for our On-Boarding Provisioning Advisor_Senior position remains at Annual CTC of INR 4-5 Lakhs annual, excluding some very generous additional quarterly bonuses based off client review KPI ratios being achieved and annual targeted rewards, however, this guidance will change based on the evidence at hand on current fixed income levels etc. Caf Facilities, generous leaves, medical insurance paid for, exposure to game-changing knowledge in UK technologies constant re-investments in your skills, training development will be there to enjoy in this role!