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49 Sagility Jobs

Assistant Manager

7-12 years

₹ 6.5 - 9L/yr

Hyderabad / Secunderabad

1 vacancy

Assistant Manager

Sagility

posted 6d ago

Job Role Insights

Flexible timing

Job Description

Dear All,


Greetings from Sagility!!


Job Title: Assistant Manager Level/Salary Range: OM2 Location: Hyderabad Working


Hours/Days: 9 Hours/5 Days a Week (Rotational Night Shifts) Reporting To: Manager


Company: Sagility Health


Key Responsibilities:


  • Lead and supervise a team of customer service representatives.
  • Ensure service quality and performance standards are met.
  • Monitor daily operations, including call volume, SLAs, and KPIs.
  • Conduct team meetings, performance reviews, coaching, and feedback.
  • Perform quality assurance checks and resolve escalated customer issues.
  • Develop and deliver training programs for new hires and ongoing development.
  • Prepare performance reports and use analytics for decision-making.
  • Collaborate with departments (HR, IT, Sales) for seamless operations.

Qualifications:

  • Bachelor's degree required.
  • Minimum 7 years of contact center experience, with at least 2 years in an Assistant Manager role.
  • Must have experience in international voice.
  • Strong leadership, communication, and problem-solving skills.
  • Proficiency in contact center software and CRM systems.
  • Knowledge of operational metrics (SL/AHT/FCR, etc.).
  • Ability to manage multiple priorities under pressure.

Additional Requirements:

  • Flexibility to work in shifts, including evenings, weekends, and holidays.
  • Strong commitment to customer service and continuous improvement.

Why Join Us?

  • Be part of a dynamic and growing team at Sagility.
  • Opportunities for leadership development.
  • Engage in impactful work shaping the future of our services.

Interested Applicants can share CV Rani.ramchandani@sagilityhealth.com


Regards,

Rani



Employment Type: Full Time, Permanent

Read full job description

Sagility Interview Questions & Tips

Prepare for Sagility Assistant Manager roles with real interview advice

Top Sagility Assistant Manager Interview Questions

Q1. Why you are selecting non voice process?
Q2. What is DMAIC and how you will use it when and how?
Q3. What keys for copy and paste
View all 34 questions

What people at Sagility are saying

3.9
 Rating based on 34 Assistant Manager reviews

Likes

Salary was on time

  • Salary - Good
  • +5 more
Dislikes

Clients are more competitive

Read 34 Assistant Manager reviews

Assistant Manager salary at Sagility

reported by 139 employees with 6-12 years exp.
₹4.5 L/yr - ₹9 L/yr
19% less than the average Assistant Manager Salary in India
View more details

What Sagility employees are saying about work life

based on 1.8k employees
62%
85%
65%
52%
Flexible timing
Monday to Friday
No travel
Night Shift
View more insights

Sagility Benefits

Submitted by Company
Beneficial policies
Flexi and Hybrid work (relevant roles)
Creche Support
Company transport
Higher education
Submitted by Employees
Free Transport
Work From Home
Job Training
Health Insurance
Cafeteria
Soft Skill Training +6 more
View more benefits

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