Sagility Assistant Manager Interview Questions and Answers

Q1. Tell me about yourself
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Q2. How well you can describe your communication skills
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To get the eligible for interview you must be giving AMCAT.

Its based on project to Project.

Q1. Tell me about yourself
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Experienced professional with a background in retail management and a passion for team leadership and customer service.
• Over 5 years of experience in retail management

• Strong leadership skills demonstrated through successful team management

• Passionate about providing excellent customer service

• Proven track record of achieving sales targets and KPIs
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Q2. What do you understand by shrinkage
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Shrinkage refers to the loss of inventory due to theft, damage, errors, or other factors.
• Shrinkage can occur through shoplifting, employee theft, administrative errors, or supplier fraud.

• It is important for businesses to track and minimize shrinkage to maintain profitability.

• Examples of shrinkage include missing inventory, discrepancies in stock levels, and unexplained losses in revenue.

• Implementing security measures, ...read more
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Q3. What do you understand by attrition and how do we calculate the same. Why we devide opening and closing headcount with 2.
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Attrition refers to the rate at which employees leave a company. It is calculated by dividing the sum of opening and closing headcount by 2.
• Attrition is the rate at which employees leave a company voluntarily or involuntarily.

• To calculate attrition, we add the opening headcount (number of employees at the beginning of a period) and closing headcount (number of employees at the end of a period) and divide by 2.

• The formu...read more
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Q4. What are the weightage for KPI's in your current organisation?
Ans. 
The weightage for KPI's in my current organization varies depending on the department and role, with a focus on sales targets, customer satisfaction, and employee performance.
• Sales targets are given a high weightage as they directly impact revenue generation.

• Customer satisfaction metrics such as Net Promoter Score (NPS) and customer retention rates are also important KPIs.

• Employee performance indicators like productivi...read more
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Q5. What is the AHT? How do you calculate.? How do you reduce the AHT for an agent.
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AHT stands for Average Handling Time. It is calculated by dividing the total talk time, hold time, and after-call work time by the total number of calls.
• AHT is calculated by adding the total talk time, hold time, and after-call work time, and then dividing by the total number of calls.

• To reduce AHT for an agent, focus on improving their efficiency in handling calls, providing proper training, and optimizing processes.

• F...read more
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Q1. Overcoming the unbalanced ways of handleing team
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To overcome unbalanced ways of handling a team, focus on communication, setting clear expectations, providing support and feedback, and promoting a positive team culture.
• Improve communication by holding regular team meetings and one-on-one check-ins.

• Set clear expectations and goals for each team member to ensure everyone is on the same page.

• Provide support and resources to help team members succeed in their roles.

• Offer...read more
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Q2. Conflicts arise onto team
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Conflicts on a team can be addressed through open communication, conflict resolution techniques, and fostering a positive team culture.
• Encourage open communication among team members to address conflicts early on

• Use conflict resolution techniques such as active listening, compromise, and mediation

• Foster a positive team culture by promoting respect, collaboration, and empathy

• Lead by example and demonstrate effective con
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Q1. Difference betwen joins
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Joins are used in databases to combine rows from two or more tables based on a related column between them.
• Inner Join: Returns rows when there is at least one match in both tables.

• Left Join: Returns all rows from the left table, and the matched rows from the right table.

• Right Join: Returns all rows from the right table, and the matched rows from the left table.

• Full Outer Join: Returns rows when there is a match in one ...read more
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Q2. Filter functions in DAX
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Filter functions in DAX are used to manipulate data by applying filters based on specified conditions.
• FILTER function is used to return a table that contains only the rows that meet specified criteria.

• CALCULATE function is used to apply filters to a calculation.

• ALL function is used to remove filters from a column or table.

• RELATED function is used to retrieve related values from another table based on a specified relati
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Q1. About Yourself Details And Experience Details
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Q2. About Yourself and Experience Details
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Q3. About Yourself and Experience Details and More
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Q1. Salary and NP Discusion
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Q1. S2p process P2p resolution Contractor
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Q1. Just a friendly interview to understand process
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Q1. Introduction and Overall Experience
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Q1. JOB Profile and KPI's
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Q2. Key Performance Indicators
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Shrinkage Attrition Calculation

Q1. Client Round Management Skills
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Q1. What is your role and responsibilities?
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Q2. Quality control and SLA?
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Q1. What is my role in the previous job?
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Q2. What do you know about R1 rcm?
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