Operations Manager

JOB TITLE: OPERATIONS MANAGER

LOCATION: NAVI MUMBAI

JOB ROLE: To provide operational support to the Sales team for sale of Spare parts. Assist the Sales Manager in formulating and accomplishing the marketing strategies to achieve organizational objectives. Provide sales and support as per our customers need and ensuring complete customer satisfaction.

KEY AREAS OF RESPONSIBILITY:

• Operational activities of spare part division.
• Analytical thinking and strategic involvement in achieving set targets.

REPORTING TO: Head of Department

RESPONSIBLITIES:

• End-to-End Sales Operations Management: Oversee all aspects of the sales operations cycle, ensuring that processes are efficient and aligned with organizational goals.
• Streamlining Sales & Warehouse Processes: Work closely with the warehouse and sales teams to optimize processes, improve operational efficiency, and maintain effective inventory management.
• Preparation and Implementation of SOPs: Develop, document, and implement standard operating procedures (SOPs) for various sales and operations activities.
• Coordination Across Teams: Ensure seamless communication and collaboration between the sales teams, customers, and internal departments for timely and effective execution of tasks.
• Warehouse Visits: Conduct regular visits to the warehouses in Morbi and Delhi to monitor processes, address operational challenges, and ensure the smooth functioning of operations.
• Daily Team Meetings: Lead daily meetings with sales teams to gather updates, review progress, and identify areas for improvement or intervention.
• Real-Time Communication: Provide real-time updates to HOD regarding any critical information, developments, or operational challenges.
• Data Analysis & MIS Reports: Perform data analysis and generate various Management Information System (MIS) reports to track sales performance, trends, and other key metrics.
• Sales Support: Assist the sales engineers by providing necessary data, insights, and resources to enable them to achieve sales targets.
• Strategy Support: Work alongside the Head of Department (HOD) to contribute to the development and improvement of sales strategies, ensuring they align with overall business objectives.
• Sales Forecasting & Budgeting: Help forecast sales trends and assist in budgeting, ensuring resources and strategies are effectively allocated to meet sales goals.

AGE: 30 onwards

EDUCATIONAL QUALIFICATIONS:

ESSENTIAL: Bachelor's degree in Business, Operations Management, or a related field (Master’s preferred)
DESIRABLE: Good working knowledge on excel/reports.

PROFESSIONAL EXPERIENCE REQUIRED:

ESSENTIAL: 8 –10 years of experience in handling sales operations.
DESIRABLE: Experience in the Rigid Packaging industry or any other engineering manufacturing industry.

DESIRABLE SKILL SETS:

• Proven experience in sales operations, warehouse management, and process improvement
• Strong analytical skills with a focus on data-driven decision-making
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and manage multiple priorities
• Proficiency in Microsoft Office, particularly Excel and PowerPoint
• Experience with ERP systems or other sales management tools
• Willingness to travel for warehouse visits as needed

EXTENT OF DECISION-MAKING AUTHORITY: All decisions to be taken in consultation with the HOD

RESPONSIBLE FOR SUPERVISING ACTIVITES OF: Sales Engineers and Sales coordinators