QWQER - Senior Operations Manager (6-7 yrs)

About Qwqer:

QWQER, is an international brand name existing in 5 countries.

In India we are 5 years old.

We are App based delivery platform and we help businesses with their delivery needs and transportation requirements.

For individuals, we provide deliveries within the city and also have options where individuals can sit in the comfort of their homes or offices and purchase products or book deliveries.

We have made more than 50L + deliveries and have more than 5 lakh+ customers in 28 cities across all South Indian states.

Some of our marquee clients are Spar, Big basket, LuLu, TATA 1mg etc.

Our Product Lines

- QWQER Express:

We provide hyperlocal delivery services for large enterprises, SME customers and B2C customers using
our app.

- QWQER Fleet:

We provide vehicle deployment (FTL) for large enterprises.

Here our vehicles ply within, between cities and between regions too.

- QWQER Shop:

This is a marketplace which enables customers to login and purchase products from stores within the city that are listed on the app.

Our website www.qwqer.in

Our Instagram link is https://www.instagram.com/qwqerindia/

- A Senior Operations Manager (Logistics - FTL) is responsible for overseeing and managing the operations related to Full Truckload (FTL) freight transportation.

- FTL refers to the shipping of large freight that occupies an entire truck or trailer, typically for long-distance deliveries.

- The Senior Operations Manager ensures that the logistics and transportation processes are efficient, cost-effective, and meet customer demands.

Here's an overview of the key responsibilities, skills, and qualifications typically required for this role:

Key Responsibilities:

1. Operational Oversight: o Manage daily operations of the FTL logistics network, ensuring the movement of goods is seamless and timely.

- Coordinate with internal teams (e.g., supply chain, procurement, customer service) and external partners (e.g., carriers, warehouses) to ensure optimal service delivery.

- Responsible for all the operational requirements as per the management needs and customer engagement

2. Fleet Management:

- Oversee the management and maintenance of a fleet of trucks or coordinate with third-party carriers.

- Ensure compliance with regulatory requirements, safety standards, and environmental considerations.

- Monitor fleet performance and cost-efficiency.

Route Planning & Optimization:

- Develop and implement efficient routing strategies to minimize transportation costs while ensuring timely delivery.

- Leverage technology and software to optimize routes, monitor traffic, and avoid delays.

Budgeting and Cost Control:

- Manage operational budgets, track expenditures, and identify areas for cost reduction.

- Analyze transportation data to identify inefficiencies and implement cost-saving initiatives without compromising service quality.

Vendor and Carrier Management:

- Build and maintain relationships with third-party carriers, ensuring reliable and cost-effective services.

- Negotiate contracts and service level agreements (SLAs) with carriers and logistics service providers.

Team Leadership:

- Lead and mentor a team of logistics coordinators, dispatchers, and other operations staff.

- Provide training and development opportunities for staff to improve performance and knowledge.

- Conduct performance evaluations and implement best practices to enhance team productivity.

Customer Relationship Management:

- Ensure that customer delivery requirements are met with high levels of service.

- Communicate proactively with customers about order status, potential delays, or issues that arise during transportation.

Data Analysis & Reporting:

- Use data analytics to monitor and improve the performance of the logistics network.

- Prepare reports and presentations for senior management, highlighting key performance indicators (KPIs) such as on-time delivery, fleet utilization, and cost metrics.

Project management :

9. Continuous Improvement:

- Stay updated on industry trends, technologies, and best practices to continuously improve the logistics operation.

- Drive process improvements and technological adoption to enhance operational efficiency and service quality.

Key Skills & Qualifications:

- Experience in Logistics & Transportation: Extensive experience in managing FTL or similar logistics operations, ideally in senior or leadership roles.

- Leadership & Team Management: Proven ability to lead cross-functional teams, foster collaboration, and drive results.

- Analytical Skills: Strong ability to analyse data, assess operational performance, and implement improvements.

- Budgeting & Financial Acumen: Experience managing budgets, analysing cost structures, and identifying cost-saving opportunities.

- Problem Solving: Ability to handle complex logistical challenges, resolve conflicts, and adapt to changing circumstances.

- Communication Skills: Excellent written and verbal communication, particularly in managing relationships with internal and external stakeholders.

- Technology Proficiency: Familiarity with transportation management software (TMS), GPS tracking systems, and analytics tools.

Proficiency in excel - Regulatory Knowledge: In-depth understanding of transportation laws, safety regulations, and industry standards.

- Degree Requirements: A bachelor's degree in logistics, supply chain management, business administration, or a related field is typically required.

A master's degree is a plus.

- Working knowledge on 'R' and Python an added advantage Industry Knowledge: - Freight & Transportation: Knowledge of FTL operations, including load optimization, scheduling, route planning, and freight consolidation.

- Supply Chain Integration: Ability to align transportation operations with broader supply chain goals, such as inventory management, demand forecasting, and customer gulf