Technical Product Support Specialist I

Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.

Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

Associate - TN API Support

Under direct supervision,

• Responsible for providing initial support, severity issue handling and in-depth customer management for Sabre Web Services customers.
• Support developers who are building new applications that consume Sabre APIs, customer representatives and internal Sabre employees as well as part of on-going efforts to improve service level objectives and support standards.
• Serves as the first point of contact for Sabre Web Services customers regarding the consumption of Sabre APIs and problems/requests/enhancement needs related to those.
• This process involves validating XML files and schemas, reproducing customers scenarios to troubleshoot and/or find possible web services issues.
• Investigates the causes of non-conforming SOAP & REST APIs and provides users recommendations to solve the initial inquiry or liaise with internal teams to find a recommendation whenever possible.

Job Requirements

2 years to 4 years hands on experience is must

Core Skills

• Desire to work in a strategic problem-solving and customer support role.
• Excellent communication skills (written and verbal)
• Proficient fluency in written and spoken English is required. Language capability in Spanish and Portuguese are a plus.
• Ability to absorb knowledge easily over a short period of time.
• Attention to detail and ability to multi-task.
• Ability to work in a team environment.

Technical Skills

• Knowledge of technical languages as XML, SOAP, REST or HTML is a plus.
• Experience in writing clear, concise, and comprehensive technical documents and user guides is a plus.

Ideal candidate background

• Students or fresh graduates in Programming, Computer Science, Engineering, or a related subject.
• Knowledge of web development/online programming languages.

Domain knowledge in travel distribution/agency operations would be advantageous but not essential. This position requires availability to work on weekends and holidays.

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