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3.8

based on 142 Reviews

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58 Birdeye Jobs

Technical Support Engineer

BirdEye

 · 

3.8

 based on 142 Reviews

4-9 years

Gurgaon / Gurugram

1 vacancy

Technical Support Engineer

Birdeye

posted 3mon ago

Job Role Insights

Flexible timing

Key skills for the job

Computer Science Salesforce Customer Support Social Media Marketing HTML Customer Experience Management

+ 3 more

Job Description


Job Description - Technical Support Engineer Technical Support Engineer at Birdeye in Gurugram, India - Apply now! Customer Success Full-time

description
Why Birdeye
Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye s AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive.
At Birdeye, innovation isnt just a goal its our driving force. Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2.
Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by the who s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR.
What You ll Do
As a Technical Support Engineer, you will resolve complex technical issues in a fast-paced, customer critical environment, working on improving processes, standards and strategies to perfect our Support Services.
Work Hours
Rotational shifts, US Central time zone


requirements
Must have:
  • Customer facing experience providing Technical support/ Customer support to English speaking customers
  • Know-how of HTML, running API calls using CURL and REST client, Kibana, Postman, Jira, FTP client
  • Atleast 4 years with a minimum of 1 to 2+ years of experience working with SaaS based product company handling international customers over voice, chat and emails
  • Fluency in English- reading, writing and speaking
  • Excellent interpersonal skills, phone etiquette and work ethic
  • Problem-solving and trouble-shooting skills
  • Fundamental knowledge in writing and running MySQL DB queries
  • Bachelors degree in Computer Science/ BCA/ MCA/ Information Systems or engineering or equivalents.
Good to have:
  • Experience with Upsell/ cross-sell will be an added advantage.
  • Knowledge of Webhook and API Integration (eg: Zapier)
  • Working knowledge of E-Commerce platforms with merchant systems such as PayPal, Stripe, CyberSource, etc.
Why You ll Join Us
At Birdeye, we are relentless innovators driven by a singular goal: to lead our category with unparalleled excellence. We dont just set goals we surpass them. Were a team of doers who roll up our sleeves and get the job done, delivering on our promises with unwavering dedication.
Working here means embracing a culture of action and accountability, where every person is empowered to make an impact. We dont just talk about making a difference we make it happen.

Employment Type: Full Time, Permanent

Read full job description

Prepare for Technical Support Engineer roles with real interview advice

Top Birdeye Technical Support Engineer Interview Questions

Q1. OOPs Concepts and Functions.
asked in Software Engineer interview
View answer (1)
Q2. What is the difference between final, finalize and finally?
asked in Senior Test Engineer interview
View answer (1)
Q3. What is the difference between POST and PUT HTTP method?
asked in Senior Test Engineer interview
View answer (1)
View all 11 questions

What people at Birdeye are saying

1.7
 Rating based on 5 Technical Support Engineer reviews

Likes

Good to spoil your personal life

Dislikes

Turns you into a full depression

  • Skill development - Bad
    • +4 more
Read 5 Technical Support Engineer reviews

Technical Support Engineer salary at Birdeye

reported by 17 employees with 2-7 years exp.
₹6.6 L/yr - ₹10.5 L/yr
83% more than the average Technical Support Engineer Salary in India
View more details

What Birdeye employees are saying about work life

based on 142 employees
68%
100%
98%
61%
Flexible timing
Monday to Friday
No travel
Night Shift
View more insights

Birdeye Benefits

Work From Home
Free Food
Team Outings
Health Insurance
Cafeteria
Job Training +6 more
View more benefits

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