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Sabre

Compare

4.0

based on 264 Reviews

13 Sabre Jobs

Product Support Analyst - I

Sabre Holdings

4.0

based on 264 Reviews

5-10 years

₹ 6.1 - 10L/yr (AmbitionBox estimate)

Bangalore / Bengaluru

1 vacancy

Product Support Analyst - I

Sabre

posted 9hr ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Customer Support Sabre Diagnostics Selection Process Customer Relationship

+ 2 more

Job Description

Job Description

Product Support Analyst I

Under direct supervision, responsible for responding to routine customer inquiries regarding products. Analyzes problems using diagnostic tools to identify problem area(s) and recommend corrective action. Recommends solutions to customer application questions. Maintains log of problems so that recurring problems can be reported to product development. Follows-up and escalates unresolved problems to ensure resolution is accomplished and tracks calls to identify trends and provide feedback to internal departments and to customers.

Daily duties:

Provide support to customer applications questions and analyzes potential issues using diagnostic tools, AI and recommending corrective actions
Develop and maintain positive customer relations by delivering outstanding customer service
Provide support to customer through phone, chat and portal platforms.
Coordinate with various functions within the Company to ensure customer requests are handled appropriately and in a timely manner.

Job Requirements:

Experience in providing customer support
Excellent English communication (Oral and Written)
Strong customer service focus and problem-solving ability required
Good computer software skills and Internet capabilities
Ability to work independently as well as in a team
Flexibility in working hours. Ability to work different shifts, which may include weekends

Employment Type: Full Time, Permanent

Read full job description

Prepare for Product Support Analyst roles with real interview advice

What people at Sabre are saying

4.3

Rating based on 3 Product Support Analyst reviews

Anonymous · Customer Success, Service & Operations in Bangalore / Bengaluru

Likes

People here are really nice which makes the company culture a good place to work

Skill development - Good

+2 more

Dislikes

Recently there was a Layoff and there were lot of people who were asked to leave

Job security - Poor

+1 more

Read 3 Product Support Analyst reviews

Product Support Analyst salary at Sabre

reported by 12 employees with 5-10 years exp.

₹6.1 L/yr - ₹10.5 L/yr

14% more than the average Product Support Analyst Salary in India

View more details

What Sabre employees are saying about work life

based on 264 employees

84%

87%

72%

96%

Flexible timing

Monday to Friday

No travel

Day Shift

View more insights

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Sabre Bangalore / Bengaluru Office Locations

View all

Bangalore / Bengaluru (2)

Bengaluru Office

Sabre Marketing Services Pvt. Ltd., MAA House, Service Road, 1st Stage, Domlur Layout Bengaluru
Karnataka 560071

Bangalore Office

Abacus Distribution Systems (India) Pvt Ltd Unit no. 505, Fourth Floor Level 5, Prestige Atrium, Central Street, Bangalore-560001, India Bangalore
560001