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13 Loadshare Networks Jobs

Manager I - Product Support

4-9 years

Bangalore / Bengaluru

1 vacancy

Manager I - Product Support

Loadshare Networks

posted 26d ago

Job Role Insights

Flexible timing

Job Description

As a Support Engineer you will be responsible for resolving support incidents, investigating issues, conducting root cause analyses, and supporting the product team in addressing user challenges and implementing new features. You will be directly working with other engineering team to resolve problems and liaisioning with product developers to handle escalations.

Qualifications and Experience
  • You have a strong customer focus & is proficient in SQL, Database, Excel
  • You have worked in support for Cloud web based application & Android application
  • You have used support tools like Freshdesk/Zendesk/Others Experience in a B2B SaaS organization
  • You have a sharp troubleshooters mind & you can express problems, causes, diagnosis and solutions in a clear concise manner
  • You have excellent spoken and written communication skills (English & Hindi)

Job Requirement

  • Trouble shooting, Problem solving, Customer success, Customer service, relationship management, stakeholder management, training, implementation, gap analysis
  • SQL, Database, Excel

Employment Type: Full Time, Permanent

Read full job description

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What people at Loadshare Networks are saying

Product Support salary at Loadshare Networks

reported by 4 employees with 1-3 years exp.
₹3 L/yr - ₹8.4 L/yr
29% more than the average Product Support Salary in India
View more details

What Loadshare Networks employees are saying about work life

based on 350 employees
65%
69%
42%
95%
Flexible timing
Monday to Saturday
No travel
Day Shift
View more insights

Loadshare Networks Benefits

Health Insurance
Work From Home
Job Training
Soft Skill Training
Team Outings
Free Transport +6 more
View more benefits

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Loadshare Networks Bangalore / Bengaluru Office Location

View all
Bengaluru Office
Headquarter
LoadShare Networks Pvt Ltd No. 509,3rd Floor, 6th Block,Kormangla Bengaluru
560095

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