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Premium Employer

Loadshare Networks

Compare

3.4

based on 352 Reviews

14 Loadshare Networks Jobs

Manager I - Product Support

Loadshare

3.4

based on 352 Reviews

4-9 years

Bangalore / Bengaluru

1 vacancy

Manager I - Product Support

Loadshare Networks

posted 30d ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Excel SQL Customer Support Project Management Zendesk

+ 10 more

Job Description

As a Support Engineer you will be responsible for resolving support incidents, investigating issues, conducting root cause analyses, and supporting the product team in addressing user challenges and implementing new features. You will be directly working with other engineering team to resolve problems and liaisioning with product developers to handle escalations.

Qualifications and Experience

You have a strong customer focus & is proficient in SQL, Database, Excel
You have worked in support for Cloud web based application & Android application
You have used support tools like Freshdesk/Zendesk/Others Experience in a B2B SaaS organization
You have a sharp troubleshooters mind & you can express problems, causes, diagnosis and solutions in a clear concise manner
You have excellent spoken and written communication skills (English & Hindi)

Job Requirement

Trouble shooting, Problem solving, Customer success, Customer service, relationship management, stakeholder management, training, implementation, gap analysis
SQL, Database, Excel

Employment Type: Full Time, Permanent

Read full job description

Prepare for Product Support roles with real interview advice

What people at Loadshare Networks are saying

Product Support salary at Loadshare Networks

reported by 4 employees with 1-3 years exp.

₹3 L/yr - ₹8.4 L/yr

29% more than the average Product Support Salary in India

View more details

What Loadshare Networks employees are saying about work life

based on 352 employees

65%

69%

42%

95%

Flexible timing

Monday to Saturday

No travel

Day Shift

View more insights

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Loadshare Networks Bangalore / Bengaluru Office Location

View all

Bangalore / Bengaluru (1)

Bengaluru Office

Headquarter

LoadShare Networks Pvt Ltd No. 509,3rd Floor, 6th Block,Kormangla Bengaluru
560095