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Manager I - Product Support
Loadshare Networks
posted 13hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
As a Support Engineer you will be responsible for resolving support incidents, investigating issues, conducting root cause analyses, and supporting the product team in addressing user challenges and implementing new features. You will be directly working with other engineering team to resolve problems and liaisioning with product developers to handle escalations.
Qualifications and Experience
- You have a strong customer focus & is proficient in SQL, Database, Excel
- You have worked in support for Cloud web based application & Android application
- You have used support tools like Freshdesk/Zendesk/Others Experience in a B2B SaaS organization
- You have a sharp troubleshooters mind & you can express problems, causes, diagnosis and solutions in a clear concise manner
- You have excellent spoken and written communication skills (English & Hindi)
Job Requirement
- Trouble shooting, Problem solving, Customer success, Customer service, relationship management, stakeholder management, training, implementation, gap analysis
- SQL, Database, Excel
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Product Support roles with real interview advice
What people at Loadshare Networks are saying
Product Support salary at Loadshare Networks
reported by
4
employees
with 1-3
years exp.
₹3
L/yr - ₹8.4
L/yr
29%
more
than the average Product Support Salary in India
View more details
What Loadshare Networks employees are saying about work life
based on 346 employees
Flexible timing
Monday to Saturday
No travel
Day Shift
Loadshare Networks Benefits
Health Insurance 
Work From Home 
Job Training 
Soft Skill Training 
Team Outings 
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Loadshare Networks Bangalore / Bengaluru Office Location
Bengaluru Office
Headquarter
LoadShare Networks Pvt Ltd
No. 509,3rd Floor, 6th Block,Kormangla
Bengaluru
560095
560095
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