Upload Button Icon Add office photos
filter salaries All Filters

12 Rupee Xpert Jobs

Chat Support Representative

1-2 years

Pune

1 vacancy

Chat Support Representative

Rupee Xpert

posted 2mon ago

Job Description

Offices 501-530, 5th Floor, Sohrab Hall, Pune 411001
Job Title: Chat Support Representative
Job Description:
As a Chat Support Representative, you will be the first point of contact for customers seeking
assistance through online chat. Your responsibilities will include addressing customer inquiries,
resolving issues, and providing timely and helpful responses. You will play a crucial role in
maintaining positive customer experiences and fostering customer satisfaction.
Key Responsibilities:
Chat Support: Provide prompt and courteous support to customers through online chat channels.
Inquiry Resolution: Address customer inquiries, troubleshoot problems, and provide solutions in a
clear and concise manner.
Product Knowledge: Acquire and maintain in-depth knowledge of the companys products, services,
Clear Communication: Communicate effectively and professionally with customers to ensure a
Documentation: Record and document customer interactions, transactions, comments, and
complaints in the system.
Issue Resolution: Identify and resolve customer issues promptly, escalating complex problems to
higher-level support when necessary.
mailto:contact@techtasa.com
http://www.techtasa.com/
Escalation Handling: Manage and escalate issues to appropriate teams or departments when
Customer Feedback: Gather feedback from customers to identify areas for improvement and report
insights to the management team.
Customer Education: Educate customers on product features, usage, and best practices to enhance
Adherence to Procedures: Follow established procedures and guidelines to ensure consistent and
high-quality customer support.
Quality Metrics: Meet or exceed key performance indicators (KPIs) related to customer satisfaction,
response time, and issue resolution.
Collaboration with Teams: Collaborate with other departments, such as product development or
sales, to address customer needs effectively.
Feedback Loop: Provide feedback to the product and development teams based on customer
interactions for continuous improvement.
Technical Skills:
Technical Troubleshooting: Develop a basic understanding of technical issues to assist customers
Knowledge Base Management: Contribute to the development and maintenance of a
comprehensive knowledge base for customer support.
Qualifications and Skills:
Educational Background: High school diploma required; additional education or certification in
customer service is a plus.
Communication Skills: Excellent written and verbal communication skills.
Customer Service Experience: Prior experience in customer service or support roles is preferred.
Problem-Solving: Strong problem-solving skills and the ability to think on your feet.
Multitasking: Ability to manage multiple chat conversations simultaneously while maintaining
accuracy and attention to detail.
Empathy: Empathetic approach towards customer issues with a focus on providing solutions.
Adaptability: Ability to adapt to changes in procedures, policies, and technologies.
Teamwork: Ability to collaborate with team members and other departments to achieve common
Technical Proficiency: Basic technical proficiency to navigate customer support systems and
Time Management: Effective time management skills to prioritize tasks and meet performance
If you are a customer-focused individual with strong communication skills and a passion for assisting
customers, we invite you to join our team as a Chat Support Representative and contribute to the
success of our customer support initiatives.

Employment Type: Full Time, Permanent

Read full job description

Rupee Xpert Interview Questions & Tips

Prepare for Rupee Xpert roles with real interview advice

What people at Rupee Xpert are saying

What Rupee Xpert employees are saying about work life

based on 4 employees
0%
100%
50%
100%
Monday to Saturday
No travel
Day Shift
View more insights

Rupee Xpert Benefits

Free Transport
Child care
Gymnasium
Cafeteria
Work From Home
Free Food +6 more
View more benefits

Compare Rupee Xpert with

Moneycontrol.com

2.2
Compare

ICICI Securities

3.9
Compare

HDFC Securities

3.6
Compare

Kotak Securities

3.7
Compare

Sharekhan

3.9
Compare

Angel One

3.9
Compare

Motilal Oswal Financial Services

3.8
Compare

Edelweiss

3.9
Compare

Axis Direct

3.8
Compare

IIFL Securities

3.7
Compare

TCS

3.7
Compare

Accenture

3.9
Compare

Wipro

3.7
Compare

Cognizant

3.8
Compare

Capgemini

3.8
Compare

HDFC Bank

3.9
Compare

ICICI Bank

4.0
Compare

Infosys

3.7
Compare

HCLTech

3.6
Compare

Tech Mahindra

3.6
Compare

Similar Jobs for you

Customer Support Executive at LocoBuzz

Mumbai

1-3 Yrs

₹ 3-5 LPA

Telecalling Executive at T7E Aftermarket Connect Pvt. Ltd.

Mumbai

1-2 Yrs

₹ 3-4 LPA

Customer Support Specialist at Kasplo Internet Pvt Ltd

Bangalore / Bengaluru

2-3 Yrs

₹ 4-5 LPA

Mate at TaskUs

Gurgaon / Gurugram

1-7 Yrs

₹ 3-9 LPA

Sales Support at Tata Capital Ltd

New Delhi

1-3 Yrs

₹ 3-7 LPA

Customer Support Representative at Fusion CX

Durgapur

1-4 Yrs

₹ 1-4 LPA

Customer Success Executive at Kennect Solutions

Mumbai

0-1 Yrs

₹ 2-3 LPA

Customer Support Associate at Ionage

Bangalore / Bengaluru

0-2 Yrs

₹ 2-3 LPA

Customer Care Representative at Workplace Options, LLC

Bangalore / Bengaluru

2-4 Yrs

₹ 4-6 LPA

Support Executive at Screen-Magic

Pune

1-3 Yrs

₹ 1-4 LPA

Chat Support Representative

1-2 Yrs

Pune

2mon ago·via naukri.com

Business Manager

1-4 Yrs

Pune

2mon ago·via naukri.com

HR Recruiter

1-3 Yrs

Pune

2mon ago·via naukri.com

Digital Marketing Manager

1-4 Yrs

Pune

2mon ago·via naukri.com

Accounts Manager

1-4 Yrs

Pune

2mon ago·via naukri.com

Trainer

1-3 Yrs

Pune

2mon ago·via naukri.com

Management Information Systems (MIS) Manager

2-4 Yrs

Pune

2mon ago·via naukri.com

HR Manager

1-5 Yrs

Pune

2mon ago·via naukri.com

Business Development Manager

1-4 Yrs

Pune

2mon ago·via naukri.com

Tele Caller

1-2 Yrs

Pune

2mon ago·via naukri.com

Recently Viewed

write
Share an Interview
How was your last interview experience?