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Technical Support L1 (Apple Products)
1-5 years
Ahmedabad
1 vacancy
Technical Support L1 (Apple Products)
Ridham Enterprise
posted 16d ago
Job Role Insights
Key skills for the job
Job Description
- Provide excellent technical support and assistance tocustomers using Apple products.
- Respond to customer inquiries and resolve technical issuesthrough phone, email, or chat support channels.
- Diagnose and troubleshoot software and hardware problemsrelated to Apple devices, such as iPhones, iPads, and Mac computers.
- Guide customers through step-by-step solutions in a clearand concise manner.
- Document and track customer interactions and resolutionsin a ticketing system or CRM software.
- Collaborate with internal teams to escalate and resolvecomplex technical issues.
- Stay up to date with the latest Apple product releases,updates, and troubleshooting techniques.
- Continuously improve technical knowledge and customerservice skills through training and self-learning.
Requirements
Requirements
- High school diploma or equivalent; relevant certificationsor technical qualifications are a plus.
- Proven experience in providing technical support for Appleproducts, preferably in a customer-facing role.
- In-depth knowledge of Apple operating systems (iOS,macOS), hardware (iPhone, iPad, Mac), and software applications.
- Strong troubleshooting and problem-solving skills for bothsoftware and hardware issues.
- Excellent communication skills, both verbal and written,with the ability to explain technical concepts to non-technical users.
- Patience and empathy when dealing with customers, ensuringa positive support experience.
- Ability to work well under pressure and manage multiplecustomer inquiries simultaneously.
- Familiarity with ticketing systems or CRM software tomanage and track customer interactions.
- Availability to work flexible hours, including evenings,weekends, and holidays, as necessary.
Benefits
Benefits
- Competitive salary and benefits package.
- Opportunities for professional growth and careeradvancement.
- Training and certifications related to Apple products andtechnologies.
- Collaborative and supportive work environment.
Employment Type: Full Time, Permanent
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