Team Lead - Operations

Key Responsibilities & What will you need to succeed in this role?

• Develop and execute a strategy to drive long-term success with their clients at scale.
• Inspire and develop the team to provide the best in market consultative solutions to shape and grow our client s business.
• Coach and develop team members to be resilient in the face of challenges and setbacks and help them distinguish between what s relevant to make sense of complex situations.
• Develop and maintain a deep understanding of our Marketing Solutions product portfolio and industry knowledge to be able to guide your team through difficult customer engagements.
• Be the liaison between the client and the team. Own up Client Engagement and Sales Management for the process.
• Develop and implement best practices and key metrics for your team to provide world class new customer education and on boarding.
• Identify areas of opportunities in our services and contribute to the development of systems, tools, and processes to realize those opportunities.
• Influence product enhancements, collaborating closely with marketing, product, and other cross-functional teams.
• Client Management, SLA Management, Stakeholders Management, Performance management.
• Excellent communication, organizational, customer service skills.
• Team Management, Time management.
• Good Analytical skills & strategic thinking.
• Open to working in a 24/7 environment.

Qualifications:

• 3-6 years of overall relevant experience of which at least 1 years of experience into Managing people.
• Degree in Sales & Marketing/Business Studies or other related areas preferred with (Any Graduation / MBA in Sales & Marketing Preferred).
• CMS Navigation Proficiency required in handling day-to-day operations
• Sales knowledge on social media platforms.
• Performance Review and Reporting Skills.
• Candidates should be flexible with restored day offs and working in shifts.
• Salesforce Hands-on Experience is an added advantage.