Team Lead - Operations

Role -Team Lead - Operations
Experience- 2-4 Years.
Location- Bangalore.

About MarketStar
In everything we do, we believe in creating growth, for our clients, employees, and community. For the past 35+ years, we have been generating revenue for the most innovative tech companies globally through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people and supporting them through mentorship, leadership, and career development programs. We provide service and support to our communities through the MarketStar Foundation.

Our exceptional team is the cornerstone of MarketStars accomplishments. We are proud of our award-winning workplace culture and for being named a top employer. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success.

We are excited to have you apply to join our MarketStar team and can t wait to discuss how we can help you find growth!

The Team Leader will oversee and guide a team of Account Development Representatives, ensuring the team s success in driving customer growth, identifying and engaging prospective clients, and maximizing customer value through strategic outreach and communication. The role requires a strategic mindset, strong leadership skills, and the ability to manage both inbound and outbound sales motions effectively. The Team Leader will work closely with the onboarding team and other stakeholders to ensure a seamless transition of qualified leads.

• Team Leadership: Lead, mentor, and coach a team of Account Development Representatives, providing guidance on best practices, sales strategies, and performance improvement.
• Sales Strategy Execution: Implement and execute strategic sales plans to meet business objectives, ensuring alignment with the company s overall goals.
• Client Engagement Oversight: Monitor and support the team in maintaining regular contact with prospects across all stages of the sales funnel via phone, email, video, and social media.
• Performance Management: Set and monitor individual and team performance metrics, including daily, monthly, quarterly, and yearly pipeline targets. Conduct regular performance reviews and provide actionable feedback.
• Sales Funnel Management: Oversee the management of high-volume inbound and outbound sales activities, ensuring effective pipeline development and lead generation.
• Workload Prioritization: Assist the team in prioritizing tasks to meet and exceed sales targets while managing competing workload demands.
• Reporting: Compile and present accurate and timely reports on team performance, sales metrics, and other key indicators to management.
• Product & Industry Knowledge: Develop and maintain a deep understanding of the company s products, services, and industry trends to support the sales process and guide the team effectively.
• SLA Adherence: Ensure the team adheres to all response-time SLAs and utilizes mandatory sales cadences consistently.
• Cross-functional collaboration: Work closely with the onboarding and client success teams to ensure a smooth transition of qualified leads and ongoing customer satisfaction.

• Strategic Sales Planning and Execution: Demonstrates a comprehensive understanding of sales development processes, with the ability to strategically plan, execute, and adapt sales tactics to meet business objectives effectively.
• Client Engagement and Communication : Possesses advanced skills in outbound calling, with competency in initiating and maintaining strong client relationships through effective communication and engagement strategies.
• Prospecting and Lead Generation: Exhibits a high level of proficiency in identifying potential leads, employing advanced sales prospecting techniques, and successfully converting prospects into viable business opportunities.
• Pipeline Development and Management: Able to efficiently manage and nurture a sales pipeline, ensuring a steady flow of business and a balanced funnel of sales activities, from lead generation to closing deals.
• Negotiation and Persuasion: Skilled in negotiation, capable of effectively persuading and influencing decision-making processes, and achieving favorable outcomes in sales negotiations.

• Bachelors or Masters degree in Business Administration or a related field.
• Minimum of 5-6 years of experience in B2B sales, with at least 2 years in a team lead or management role, preferably in the technology sector
• Demonstrated track record of achieving sales targets and driving team performance in a high-paced environment.
• Strong leadership presence with the ability to inspire confidence and respect at all levels.
• Exceptional communication and interpersonal skills to effectively lead a diverse team.
• Advanced proficiency in CRM software, such as Salesforce or Microsoft Dynamics.

• Experience: 2-4 years of experience in a team leadership role within B2B sales, preferably in the technology sector.
• Communication Skills: Exceptional verbal and written communication skills, with the ability to articulate complex concepts in a simple and understandable format.
• Sales Expertise: Demonstrated success in inside sales, handling the full sales cycle, and managing high-volume sales pipelines.
• CRM Proficiency: Strong experience with CRM software, such as Salesforce or Microsoft Dynamics, to manage sales cycles and customer information.
• Leadership & Mentorship: Proven ability to lead, mentor, and develop a high-performing sales team.
• Adaptability: Comfortable working in a fast-paced, constantly changing start-up environment.
• Results-Oriented: A history of achieving or surpassing sales quotas and targets, with a strong focus on results.
• Strategic Thinking: Ability to think creatively, strategically plan, and execute sales tactics effectively.