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Team lead Operations International voice

4-8 years

Hyderabad / Secunderabad

10 vacancies

Team lead Operations International voice

Regalix

posted 1mon ago

Job Description

Role : Team Lead - Operations Location: Hyderabad, India Experience: 3 - 6 years Shift Timing Flexible with any shifts (Region wise alignment)


Interested candidates can call and share their updated resumes

On the email ( Sakshi.mahajan@marketstar.com )

Please reach out between 12 PM to 6PM

HR Sakshi Contact No:- 7889964667


About MarketStar:

In everything we do, we believe in creating growth, for our clients, our employees, and our

community. For the past 35+ years, we have been generating revenue for the most innovative

tech companies across the globe through our outsourced B2B demand, sales, customer

success, and revenue operations solutions. We are passionate about cultivating career

advancements for our people, and support them through mentorship, leadership, and career development programs. We provide service and support to our communities through the

MarketStar Foundation.


Our exceptional team is the cornerstone of MarketStar's accomplishments. We are proud of our

award-winning workplace culture and to be named a top employer in our industry. These

achievements are a testament to our six core values, embraced by our 3,000+ employees

worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria,

Mexico, the Philippines, and Australia, we all work together to drive innovation and success.

We are excited to have you apply to join our MarketStar team and cant wait to discuss how we

can help you find growth!


What will You Do?

  • Driving the team to achieve the set KPI Targets Performance, Productivity & Hygiene.
  • Be the liaison between the client and the team. Own up Client. Engagement and Sales Management for the process.
  • Provide overall leadership to the Regalix team working for the client's process.
  • Customer Relationship Management, CSAT.
  • Attrition and Shrinkage management
  • Conflict Resolution and management
  • Issue & escalation management & resolution.
  • Cost control.
  • New process innovations & internalization and continuous improvement.
  • Work as a point of contact for end customers for any operational concerns and issues during the transition and steady-state of affairs to ensure efficiency is met.
  • Talent Acquisition to ensure the staffing numbers are met for smooth functioning of the
    delivery.
  • Drive governance calls with Customer and senior management to appraise the overall status of the engagements.

Attributes Required

  • Sound knowledge of the sales process and experience in a large consulting environment.
  • Minimum 2 years of Team Lead experience on papers
  • Experience with independent account management.
  • Should be well versed in areas of technology especially, business process design, gap analysis, solution architecting.
  • Good knowledge of the IT Services Sector including outsourcing and offshoring.
  • Critical requisites desired from the Candidate.
  • Willing to work in Night Shifts.
  • Willing to work on Weekends.
  • Significant experience in Solution and Services sales and client management.
  • Proven sales skills, Excellent Communicator, with drive and ambition, result-focused approach.
  • Experience in handling International processes for a KPO/BPO setup.
  • Outstanding communication, presentation, and interpersonal skills are pre-requisites.
  • Need to be creative, adaptable, enquiring and analytical, and enjoy dealing with people from a wide range of backgrounds.


Employment Type: Full Time, Permanent

Read full job description

Prepare for Team Lead Operations roles with real interview advice

What people at Regalix are saying

Team Lead Operations salary at Regalix

reported by 20 employees with 3-17 years exp.
₹5.9 L/yr - ₹13.5 L/yr
61% more than the average Team Lead Operations Salary in India
View more details

What Regalix employees are saying about work life

based on 424 employees
64%
96%
74%
55%
Strict timing
Monday to Friday
No travel
Night Shift
View more insights

Regalix Benefits

Free Transport
Cafeteria
Health Insurance
Job Training
Free Food
Work From Home +6 more
View more benefits

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