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37 Startek Jobs

Manager operations

6-11 years

₹ 7.5 - 9L/yr

Lucknow

1 vacancy

Manager operations

Startek

posted 6d ago

Job Role Insights

Flexible timing

Key skills for the job

Job Description

Roles and Responsibilities

  • Manage a team of agents to achieve sales targets, improve CSAT, and reduce shrinkage and attrition.
  • Develop and implement effective strategies to increase agent productivity, retention, and customer satisfaction.
  • Conduct regular performance reviews, provide feedback, and coach agents to improve their skills and knowledge.
  • Analyze data to identify trends, opportunities for growth, and areas of improvement in the agency operations.

Desired Candidate Profile

  • over all 8 years of experience and 2 years domain experience in BPO industry or related field.
  • Strong managerial skills with ability to lead teams effectively.
  • Excellent communication skills with ability to build strong relationships with customers and colleagues alike.

Employment Type: Full Time, Permanent

Read full job description

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What people at Startek are saying

Manager OPS salary at Startek

reported by 18 employees with 9-19 years exp.
₹6.5 L/yr - ₹12 L/yr
25% less than the average Manager OPS Salary in India
View more details

What Startek employees are saying about work life

based on 7.5k employees
55%
46%
71%
80%
Flexible timing
Rotational Shift
No travel
Day Shift
View more insights

Startek Benefits

Job Training
Cafeteria
Soft Skill Training
Free Transport
Work From Home
Health Insurance +6 more
View more benefits

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