Upload Button Icon Add office photos
filter salaries All Filters

66 Startek Jobs

Manager operations

6-11 years

₹ 7.5 - 9L/yr

Lucknow

1 vacancy

Manager operations

Startek

posted 10d ago

Job Role Insights

Flexible timing

Key skills for the job

Job Description

Roles and Responsibilities

  • Manage a team of agents to achieve sales targets, improve CSAT, and reduce shrinkage and attrition.
  • Develop and implement effective strategies to increase agent productivity, retention, and customer satisfaction.
  • Conduct regular performance reviews, provide feedback, and coach agents to improve their skills and knowledge.
  • Analyze data to identify trends, opportunities for growth, and areas of improvement in the agency operations.

Desired Candidate Profile

  • over all 8 years of experience and 2 years domain experience in BPO industry or related field.
  • Strong managerial skills with ability to lead teams effectively.
  • Excellent communication skills with ability to build strong relationships with customers and colleagues alike.

Employment Type: Full Time, Permanent

Read full job description

Prepare for Manager OPS roles with real interview advice

Top Startek Manager OPS Interview Questions

Q1. What would you do if you win 1billion dollar lottey?
Q2. If you will get a call and customer is very frustrated and then how will you handle..?
Q3. What do you know about Call Centre?
View all 173 questions

What people at Startek are saying

Manager OPS salary at Startek

reported by 16 employees with 9-20 years exp.
₹6.5 L/yr - ₹12 L/yr
25% less than the average Manager OPS Salary in India
View more details

What Startek employees are saying about work life

based on 7.6k employees
55%
46%
71%
80%
Flexible timing
Rotational Shift
No travel
Day Shift
View more insights

Startek Benefits

Job Training
Cafeteria
Soft Skill Training
Free Transport
Work From Home
Health Insurance +6 more
View more benefits

Compare Startek with

Teleperformance

3.9
Compare

Concentrix Corporation

3.8
Compare

Wipro

3.7
Compare

Genpact

3.8
Compare

Tech Mahindra

3.5
Compare

HCLTech

3.5
Compare

TCS

3.7
Compare

Infosys

3.6
Compare

Accenture

3.8
Compare

IBM

4.0
Compare

iEnergizer

4.6
Compare

LTIMindtree

3.8
Compare

HDB Financial Services

3.9
Compare

WNS

3.4
Compare

Conneqt Business Solutions

3.7
Compare

Hexaware Technologies

3.5
Compare

KPMG India

3.5
Compare

Oracle

3.7
Compare

HSBC Group

3.9
Compare

Standard Chartered

3.7
Compare

Similar Jobs for you

Operations Manager at IGT Solutions

Gurgaon / Gurugram

7-12 Yrs

₹ 5-7 LPA

Team Lead Operations at Regalix

Hyderabad / Secunderabad

4-8 Yrs

₹ 5.5-10 LPA

Team Lead at Naukri_Ehire Campaign

Mumbai

1-7 Yrs

Not Disclosed

Team Lead Operations at Ienergizer

Noida

2-7 Yrs

₹ 5-6.5 LPA

Operations Manager at Cogito Tech

Noida

4-9 Yrs

₹ 6-8 LPA

Operations Manager at Cogito

Noida

5-10 Yrs

₹ 6-7.5 LPA

Team Lead at Hexaware Technologies

Chennai

4-8 Yrs

₹ 2-6.5 LPA

Assistant Manager Operations at Teleperformance (TP)

Indore

5-10 Yrs

₹ 5-9 LPA

Assistant Manager Operations at WNS Holdings

Pune

4-7 Yrs

₹ 5-7 LPA

Assistant Manager Operations at Firstsource

Hyderabad / Secunderabad

2-7 Yrs

₹ 8-10 LPA

Manager operations

6-11 Yrs

₹ 7.5 - 9L/yr

Lucknow

10d ago·via naukri.com

Team Leader - Operations

4-10 Yrs

Bangalore / Bengaluru

14hr ago·via naukri.com

Senior Executive - Operations

0-5 Yrs

Gurgaon / Gurugram

14hr ago·via naukri.com

Key Account Manager - Operations

1-5 Yrs

Noida

14hr ago·via naukri.com

Assistant Manager

5-10 Yrs

Rupa, Mumbai, Navi Mumbai +1 more

14hr ago·via naukri.com

Assistant Manager - Operations

5-10 Yrs

Noida

14hr ago·via naukri.com

Executive - Operations

0-5 Yrs

Noida

14hr ago·via naukri.com

Executive - Operations

0-5 Yrs

Gurgaon / Gurugram

14hr ago·via naukri.com

Executive - Operations

0-5 Yrs

Bhopal

14hr ago·via naukri.com

International Technical Voice Hiring

1-2 Yrs

₹ 2 - 3.25L/yr

Bangalore / Bengaluru

16hr ago·via naukri.com

Recently Viewed

PHOTOS

InsuranceDekho

3 office photos

LIST OF COMPANIES

Credit Bajaar

Overview

JOBS

ReNew

No Jobs

SALARIES

Infinx

JOBS

Tesco

No Jobs

JOBS

Red Hat

No Jobs

COMPANY BENEFITS

Paytm

No Benefits

JOBS

BCG

No Jobs

JOBS

SAP

No Jobs

write
Share an Interview
How was your last interview experience?
Rate your experience using AmbitionBox
Terrible
Terrible
Poor
Poor
Average
Average
Good
Good
Excellent
Excellent