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80 Startek Jobs

Manager operations

6-11 years

₹ 7.5 - 9L/yr

Lucknow

1 vacancy

Manager operations

Startek

posted 28d ago

Job Role Insights

Flexible timing

Key skills for the job

Job Description

Roles and Responsibilities

  • Manage a team of agents to achieve sales targets, improve CSAT, and reduce shrinkage and attrition.
  • Develop and implement effective strategies to increase agent productivity, retention, and customer satisfaction.
  • Conduct regular performance reviews, provide feedback, and coach agents to improve their skills and knowledge.
  • Analyze data to identify trends, opportunities for growth, and areas of improvement in the agency operations.

Desired Candidate Profile

  • over all 8 years of experience and 2 years domain experience in BPO industry or related field.
  • Strong managerial skills with ability to lead teams effectively.
  • Excellent communication skills with ability to build strong relationships with customers and colleagues alike.

Employment Type: Full Time, Permanent

Read full job description

Prepare for Manager OPS roles with real interview advice

Top Startek Manager OPS Interview Questions

Q1. What is role of customer care executive
Q2. What is OS, How to handle the Battery problem,
Q3. How will you manage remote work
View all 12 questions

What people at Startek are saying

Manager OPS salary at Startek

reported by 16 employees with 9-20 years exp.
₹6.5 L/yr - ₹12 L/yr
27% less than the average Manager OPS Salary in India
View more details

What Startek employees are saying about work life

based on 7.7k employees
55%
46%
71%
80%
Flexible timing
Rotational Shift
No travel
Day Shift
View more insights

Startek Benefits

Job Training
Cafeteria
Soft Skill Training
Free Transport
Work From Home
Health Insurance +6 more
View more benefits

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