Assistant Manager - Operations

Role - Assistant Manager - Operations.
Experience- 4-6 Years.
Location- Bangalore.

About MarketStar
In everything we do, we believe in creating growth, for our clients, employees, and community. For the past 35+ years, we have been generating revenue for the most innovative tech companies globally through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people and supporting them through mentorship, leadership, and career development programs. We provide service and support to our communities through the MarketStar Foundation.

Our exceptional team is the cornerstone of MarketStars accomplishments. We are proud of our award-winning workplace culture and for being named a top employer. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success.

We are excited to have you apply to join our MarketStar team and can t wait to discuss how we can help you find growth!

Role Overview:
As an Assistant Manager in Media Operations/Ad Operations, you will play a crucial role in steering our team towards excellence in service delivery and client satisfaction. Your primary focus will be on optimizing advertising campaigns, streamlining operations, and contributing to team leadership. This role is perfect for someone who is passionate about digital advertising, excels in a collaborative environment, and is eager to take on leadership responsibilities.

Key Responsibilities:
Campaign Oversight: Supervise and refine the execution of advertising campaigns to ensure alignment with client objectives and achievement of KPIs.
Team Support: Assist in leading and developing the Media Operations/Ad Operations team, providing guidance, and supporting professional growth.
Client Management: Engage with clients, fostering relationships, understanding their needs, and ensuring their satisfaction with our solutions.
Data Analysis: Leverage data analytics to improve campaign performance, offering actionable insights and recommendations to both clients and team members.
Process Optimization: Identify and implement process improvements within the operations framework to enhance efficiency and effectiveness.
Innovation and Strategy: Contribute to the development of innovative solutions and strategies that drive operational excellence and client success.
Training: Facilitate training and development initiatives for team members to enhance their skills and knowledge.
Cross-functional collaboration: Work closely with sales, marketing, product development, and other departments to support and achieve company objectives.

Key Qualifications:

• Bachelor s degree in Marketing, Business, or a related field.
• Minimum of 5-6 years of experience in media operations, ad operations, or a closely related area, with at least 3 years in a supervisory or leadership role.
• Strong understanding of digital advertising platforms (e.g., Google Ads, Facebook Ads Manager, LinkedIn Advertising) and analytics tools.
• Proficient in CRM software and Microsoft Office Suite.

Must-Have Skills:

• Excellent communication and interpersonal skills, capable of engaging effectively with clients and internal teams.
• Proven ability to analyze data, identify trends, and make data-driven decisions.
• Demonstrated leadership and team management skills, with a passion for mentoring and developing others.
• High level of organizational skills, with the capacity to manage multiple projects and deadlines effectively.

Key Competency :
Empathetic Leadership: Demonstrates the ability to understand and share the feelings of the team, fostering a supportive and inclusive environment that values each members contributions.
Detail Orientation: Exceptional attention to detail for overseeing ad operations processes, ensuring accuracy and quality in campaign execution and reporting.
Conflict Resolution: Skilled in identifying and resolving conflicts efficiently and equitably, maintaining harmony within the team and with clients.
Agility and Flexibility: The capacity to quickly adapt to new information, changed conditions, or unexpected obstacles, demonstrating flexibility in strategy and tactics.
Operational Excellence: A relentless focus on operational efficiency, constantly seeking ways to improve processes and systems for better performance and client satisfaction.
Critical Thinking: The ability to analyze situations or statements and determine their validity, driving logical conclusions that inform effective decision-making.
Technological Proficiency: A strong grasp of current and emerging digital advertising technologies and platforms, leveraging this knowledge to enhance operational effectiveness and innovation.

What s in it for you
Constant Learning and an entrepreneurial growth mindset. Employee-centric benefits plan including but not limited to Comprehensive Health Insurance, generous Leave Policy, Covid Support, Vaccination drives, Well-being sessions, real-time grievance redressal, and work flexibility.

We are a people-first organization with policies and processes that help you bring the best version of yourself into work including fast-track growth for high-potential folks. An opportunity to be associated with the world s leading brands as clients. To be a part of an organization with more than 60% of homegrown Leaders. Customized training programs that are catered to personal and professional development. We are an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success.

Note: This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. Responsibilities may change over time to accommodate business needs.

If Youre up for this position, hit the Apply Now Button!