Upload Button Icon Add office photos
Engaged Employer

i

This company page is being actively managed by Teleperformance Team. If you also belong to the team, you can get access from here

Teleperformance Verified Tick

Compare button icon Compare button icon Compare
filter salaries All Filters

3 Teleperformance Real Time Analyst Jobs

Real Time Analyst - WFM

1-6 years

₹ 4 - 5L/yr

Gurgaon / Gurugram

5 vacancies

Real Time Analyst - WFM

Teleperformance

posted 27d ago

Job Role Insights

Flexible timing

Key skills for the job

Job Description

Role & responsibilities



  • Would act as the first point of contact for all service related escalations occurring on account of issues such as call routing, technical glitches, unscheduled absence OR any other...
  • Would constantly monitor, track, document and communicate real time floor activities in terms of adherence to process defined AUX/ACW/BREAKS & SHIFTS.
  • Would ensure availability of analysts on phones as per the business model requirement. Real time queue monitoring (RTQM)
  • Intraday reporting (Hourly Interval Reports, Productivity Reports)

Client Interaction

  • Would perform other related duties & assignments as required by the Manager.

Employment Type: Full Time, Permanent

Read full job description

Teleperformance Interview Questions & Tips

Prepare for Teleperformance Real Time Analyst roles with real interview advice

What Real Time Analyst at Teleperformance are saying

3.9
 Rating based on 49 Real Time Analyst reviews

Likes

Little bit I can say job security if you are not on contract paper. I think Teleperformance Mohali Punjab location is good compared to Teleperformance Bangalore. I know corporate politics is everywhere.

Dislikes

I don't like to work to Teleperformance Bangalore Smart work techno Qube. Special WFM manager toxic and egoistic person. Currently I am working but I am on notice period.

  • Salary - Bad
  • +5 more
Read 49 Real Time Analyst reviews

Real Time Analyst salary at Teleperformance

reported by 259 employees with 1-6 years exp.
₹1.4 L/yr - ₹5.7 L/yr
11% less than the average Real Time Analyst Salary in India
View more details

What Teleperformance employees are saying about work life

based on 29.7k employees
52%
38%
58%
81%
Flexible timing
Rotational Shift
No travel
Day Shift
View more insights

Teleperformance Benefits

Cafeteria
Job Training
Soft Skill Training
Free Transport
Work From Home
Health Insurance +6 more
View more benefits

Compare Teleperformance with

Concentrix Corporation

3.8
Compare

Foundever

3.6
Compare

Wipro

3.7
Compare

Genpact

3.8
Compare

Tech Mahindra

3.5
Compare

HCLTech

3.5
Compare

Infosys

3.6
Compare

TCS

3.7
Compare

Accenture

3.8
Compare

IBM

4.0
Compare

iEnergizer

4.6
Compare

WNS

3.4
Compare

Infosys BPM

3.6
Compare

Conneqt Business Solutions

3.7
Compare

HGS

3.9
Compare

Omega Healthcare

3.7
Compare

Firstsource Solutions

3.7
Compare

R1 RCM

3.9
Compare

Conduent

3.5
Compare

IKS Health

3.6
Compare

Similar Jobs for you

Senior Analyst WFM at Firstsource

Bangalore / Bengaluru

2-6 Yrs

₹ 4.25-8.5 LPA

Real Time Analyst at Teleperformance (TP)

Noida, Gurgaon / Gurugram + 1

2-6 Yrs

₹ 3-5 LPA

Senior Executive WFM at WNS Holdings

Gurgaon / Gurugram

2-5 Yrs

₹ 2.5-6 LPA

Real Time Analyst at Lumina Datamatics

Mumbai

2-7 Yrs

₹ 3-5 LPA

Planner at TaskUs

Mumbai, Nagpur + 4

3-8 Yrs

₹ 4-7 LPA

Senior Real Time Analyst at 24-7 Intouch

Hyderabad / Secunderabad

2-8 Yrs

₹ 4-5 LPA

Real Time Analyst at Teleperformance (TP)

Chennai

1-6 Yrs

₹ 2.5-4.5 LPA

Real Time Analyst at Eastvantage

Navi Mumbai

1-4 Yrs

₹ 2-5 LPA

WFM RTA at Eastvantage

Navi Mumbai

1-3 Yrs

₹ 3-5 LPA

Workforce Management Analyst at Bello Vista

Kolkata

2-7 Yrs

₹ 2-4 LPA

Teleperformance Gurgaon / Gurugram Office Location

View all
Gurugram Office
Plot No 398, Phase III, Udyog Vihar, Sector 20, Gurugram, Haryana 122016, India Gurugram
122016

Real Time Analyst - WFM

1-6 Yrs

₹ 4 - 5L/yr

Gurgaon / Gurugram

27d ago·via naukri.com

Real Time Analyst

1-6 Yrs

₹ 2.5 - 4.5L/yr

Chennai

6d ago·via naukri.com

RTA- Real Time Analyst || Excellent Comms

2-6 Yrs

Noida, Gurgaon / Gurugram, Mumbai

27d ago·via naukri.com
write
Share an Interview