Client Success Manager

About ReachLocal:

ReachLocal is a renowned digital marketing agency with a global presence, dedicated to helping

businesses maximize their online potential and connect with their target audiences. With a rich history in digital advertising, ReachLocal specializes in creating and implementing data-driven strategies that enhance online visibility, drive website traffic, and boost conversions for businesses of all sizes. The companys operations are located in the United States, United Kingdom, Canada, Australia, New

Zealand and India. The Company offers online marketing products and solutions in three categories: Digital Advertising, Lead Conversion Software, and Web Presence. With our consistent efforts to provide the best value to our advertisers, our India team has grown from less than 10 people in 2006 to 700+ employees in 2023. Company URL: www.reachlocalndia.com

Job Title : Client Success Manager Shopping Ads

Location : Mumbai

Qualification : Any Graduate

Work Timing : 6:30 pm to 3:30 am

About the Opportunity

The Shopping Ads (CM) will manage day-to-day Shopping Ads campaign performance, manage

Google Merchant Center accounts including feed management and disapproval resolution, and

compile data with insights for detailed and compelling client-facing reports.

Preferred candidate profile

Responsibilities

Ideal candidates will have an insatiable curiosity and enthusiasm for digital marketing and can

inspire excitement and curiosity among colleagues. The CSA candidate must be a self-starter, be

proactive, can work independently on tasks, work well with a team, and follow through on projects, Candidates must have advanced knowledge of Microsoft suite products including Excel, Word, and PowerPoint, and excellent written and verbal communication skills.

• An Executive Accounts CM will need to be able to prioritize and load balance across several platforms and clients within specific service level agreements (SLAs) and expectations. Job duties may include:
• Optimizing data feeds within the Google Merchant Center platform
• Initiating and working through issue tickets with Google partners
• Optimizing Shopping campaigns to increase campaign success
• Creating campaigns within our platform
• Providing weekly/monthly/ad hoc reporting
• Providing miscellaneous research as needed

Key Qualifications

• 1-2 years of Google Merchant Center experience preferred
• Advanced knowledge and understanding of SEM, shopping, e-commerce solutions and an understanding of new media consumer behaviors and trends. E.g.- 1-2 years with Amazon Shopping, Google Shopping, Facebook Shopping and full-scale feed management
• Bachelors degree in Marketing, Communications, Public Relations or related fields
• Exceptional written and verbal communication skills with the ability to effectively communicate digital marketing concepts
• Ability to load balance, prioritize and manage heavy workloads with flexibility to rapidly shift priorities based on organizational needs
• Creative thinker with strong time management, and organizational skills with exceptional attention to detail.

Perks and Benefits

• Meal coupons, Mediclaim, Term Insurance