Client Success Manager

About the Opportunity

The Shopping Ads (CM) will manage day-to-day Shopping Ads campaign performance, manage

Google Merchant Center accounts including feed management and disapproval resolution, and

compile data with insights for detailed and compelling client-facing reports.

Responsibilities

Ideal candidates will have an insatiable curiosity and enthusiasm for digital marketing and can

inspire excitement and curiosity among colleagues. The CSA candidate must be a self-starter, be

proactive, can work independently on tasks, work well with a team, and follow through on projects,

Candidates must have advanced knowledge of Microsoft suite products including Excel, Word, and PowerPoint, and excellent written and verbal communication skills.

• An Executive Accounts CM will need to be able to prioritize and load balance across several platforms and clients within specific service level agreements (SLAs) and expectations. Job duties may include:
• Optimizing data feeds within the Google Merchant Center platform
• Initiating and working through issue tickets with Google partners
• Optimizing Shopping campaigns to increase campaign success
• Creating campaigns within our platform
• Providing weekly/monthly/ad hoc reporting
• Providing miscellaneous research as needed

Key Qualifications

• 1-2 years of Google Merchant Center experience preferred
• Advanced knowledge and understanding of SEM, shopping, e-commerce solutions and an understanding of new media consumer behaviors and trends. E.g.- 1-2 years with Amazon Shopping, Google Shopping, Facebook Shopping and full-scale feed management
• Bachelors degree in Marketing, Communications, Public Relations or related fields
• Exceptional written and verbal communication skills with the ability to effectively communicate digital marketing concepts
• Ability to load balance, prioritize and manage heavy workloads with flexibility to rapidly shift priorities based on organizational needs
• Creative thinker with strong time management, and organizational skills with exceptional attention to detail

Perks and Benefits

• Meal coupons, Mediclaim, Term Insurance