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Client Success Manager / Account Manager
Grazitti Interactive
posted 2mon ago
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Job Description
Grazitti is Hiring Client Success Manager/Account Manager By continuing to use our website, you consent to the use of cookies. Please refer our Join Our Clan
Client Success Manager/Account Manager
Description
Job Description
We are looking for a Customer Success Manager with 2-6 years of experience to join our Panchkula office. The ideal candidate is responsible to provide ongoing support to our clients and network with them. The candidate should be able to contribute to building relationships, implementing new programs that will increase your business revenue potentials and minimize churn rates.
Skills
Key Skills
- Bachelor s degree in business or a related discipline.
- Two to four years of relevant experience in sales, customer success, or account management.
- Understanding of or work experience in customer support is desirable.
- Ability to manage multiple accounts while identifying and pursuing new opportunities.
- Strong negotiation skills and the ability to understand clients needs to tailor solutions effectively.
- Proficiency in Microsoft Office and CRM software, with a willingness and aptitude to learn new systems and tools.
Responsibilities
Roles and Responsibilities
- Build and nurture lasting relationships with clients by understanding their focus and needs, and proactively addressing them.
- Coordinate with internal teams and external partners to ensure efficient workflow and timely delivery of solutions to clients.
- Stay abreast of company offerings and industry trends to provide informed recommendations to clients and internal stakeholders.
- Oversee and contribute to the achievement of organizational goals while adhering to best practices and quality standards.
- Perform account mining and penetration activities to identify opportunities for upselling and increasing product adoption.
- Provide support and solutions to clients, exceeding their expectations and illustrating the value of our products.
- Analyze data to identify trends and opportunities for growth, and develop business plans for existing clients.
- Participate in brainstorming sessions, office activities, staff meetings, and client meetings to foster collaboration and innovation.
- Follow up regularly with clients to ensure their needs are being met and identify areas for improvement or expansion.
- Keep the CRM system updated with accurate client information and interactions.
- Close renewal deals and upsell additional products or services to existing clients.
- Deliver product demonstrations and conduct executive business reviews to showcase the value proposition to customers.
Qualifications
Other Key Responsibilities
- Adherence to internal QMS (Quality Management System) procedures Information Security Controls according to the implemented ISMS (Information Security Management System) of the Organization.
- Report to immediate Reporting Manager/Supervisor related to incidents, suggestions, issues related to ISMS.
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Employment Type: Full Time, Permanent
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What people at Grazitti Interactive are saying
What Grazitti Interactive employees are saying about work life
based on 153 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Grazitti Interactive Benefits
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Grazitti Interactive Panchkula Office Locations
Panchkula, Haryana Office
Headquarter
Ground Floor & 2nd Floor, #198, Industrial Area Phase 2, Panchkula, Haryana 134113
Panchkula, Haryana
134113
134113
Panchkula, Haryana Office
Plot No - 19 HSIIDC Technology Park, Sector 22, Panchkula, Haryana 134104
Panchkula, Haryana
134104
134104
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